Your Pre-Arrival Guide
While you prepare for your getaway, we are here to give all the information you need to make it an unforgettable trip. View updated information about what’s new this season, steps to take to make your arrival easier, transportation and parking, on-mountain dining, events worth checking out, and how the Aspen Snowmass App can elevate your on-mountain experience all before your visit.
For detailed instructions and guidance on what to expect before, during, and after your trip - expand the tabs below.
Before Your Trip
Book Online Contact Free
For the entire 2022–2023 season, when you book your rentals with Four Mountain Sports at least 48 hours in advance, you’ll save 20%. Four Mountain Sports is the only outfitter conveniently located at the base of all four mountains with free overnight equipment transfers and easy storage, making gearing up easy, so you can spend more time on the mountain.
Ski and Snowboard Lessons
Know Before You Go
Your On-Mountain Concierge
The Aspen Snowmass App gives you everything you need to enjoy your on-mountain experience, right at your fingertips. View snow reports and trail maps, access your QR codes, track your Bowl laps and vertical feet, purchase lift tickets, lessons, and rentals, get real-time updates on parking, sign waivers, and more.
Buttermilk—the home of all-day recess—has officially transformed its base area. New in the 2022-2023 season, the renovated base includes the highly anticipated 9,000+ square-foot fully electric Guest Services building, acting as an intuitive, one-stop shop for guests to purchase tickets, dial in gear rentals, shop, and relax in the day lounge.
The glow-up of the base area also includes a renovated Buttermilk Mountain Lodge restaurant (formerly known as Bumps) and its expanded bar and outdoor patio, The Backyard, which opened in December. Learn how you can make the most of your experience at Buttermilk this season.
NEW! Charge up with MobileQubes
The days of frozen phones and dead batteries are gone at Aspen Snowmass. Stop into select on-mountain locations for a free buzz in the form of a complimentary phone charge with MobileQubes—no outlet required. Scan the QR code on the station to unlock a mobile charger, head back to the slopes, and drop off the charger at the end of the day.
On-Mountain MobileQubes Locations
- Gondola Plaza
- Ticket Office
- Buttermilk Mountain Lodge
- Elk Camp Gondola Ticket Office
- Snowmass Mall Ticket Office
- High Alpine
- Elk Camp
- Two Creeks Ticket Office
When You Arrive
Getting Here & Getting Around
Buses & Shuttles
Driving & Parking
Roaring Fork Express
Arriving at the Resort
Ticket Pick Up
You can purchase tickets and passes and complete your order entirely online to keep you out of the ticket office and onto the slopes. Pick up those Aspen Cards at our contactless Pickup Boxes located at each mountain. If you have already purchased tickets or passes online, you can follow these steps:
- When you arrive at the mountain, locate a Pickup Box
- Open up the Aspen Snowmass App to access your QR code
- Scan QR code
- Your ticket(s) and pass(es) will print automatically
- If you would prefer the guidance of our staff, our ticket offices will be open to assist you with
Purchased through Stay Aspen Snowmass? Skip the ticket office and print your Aspen Cards at one of our conveniently located Pickup Boxes at the base of all four mountains. Grab your phone, find your purchase confirmation email, and scan the barcode located at the top of the email at the Pickup Box.
Rental Pick Up
Four Mountain Sports will continue to offer you the many benefits it is known for, including the only rental shop with locations at the base of all four of our mountains, free ski storage, and free ski transfer to the mountain of your choice. Alongside safety, we are also here to help make your rental process as fluid as possible.
The teams will be implementing new concepts during the rental process with the goal of minimizing contact with our boot fitters and ski technicians. This all means a smoother time getting your gear set up so that you can get to the good stuff faster. Powder turns, groomer runs, bump turns here you come.
Also, Four Mountain Sports will conveniently deliver and pick up your ski and snowboard rentals directly to and from your home or hotel in the Aspen and Snowmass Village area for a $200 delivery and pick-up fee.
Know where and when to meet up with your Ski & Snowboard School instructor (Pro). Check your email for details about your specific lesson and view your meet up location here.
Guests can complete required forms in the Account Portal before arriving in order to unlock a more contactless and faster drop-off or meet-up. Anyone 17 and under must complete the Ski & Snowboard School waiver.
Frequently Asked Questions
Q: What are the 2022-2023 season dates?
A: We’ll open Aspen and Snowmass Mountain for the winter season on November 24, 2022.
-Aspen Mountain: November 24, 2022 - April 16, 2023
-Snowmass: November 24, 2022 - April 16, 2023
-Aspen Highlands: December 10, 2022 - April 9, 2023
-Buttermilk: December 17, 2022 - April 2, 2023
Q: How do I use my multi-day lift tickets?
A: Multi-day lift tickets must be used within 10 days.
Q: For how long are lift tickets valid?
A: 1-day tickets are valid for the date specified only. 2–7-day tickets are valid out of a 10-day window from the start date specified.
Q: Why is it more expensive to ski on weekends?
A: We have priced our tickets and passes in a way to help incentivize skiing during non-peak periods, both week-to-week and for the entire season. This strategy is designed to spread the flow of guests and help manage capacity so that we can operate safely and provide the best guest experience. By booking your multi-day trip in advance, you’re guaranteed to unlock the best deals!
Q: How do I bypass the ticket office and minimize in-person contact this season?
A: Purchase your lift tickets, lessons, rentals and activities online or by phone. Skip the ticket lines and pick up your Aspen Card at any of our Pickup Box locations. Before you leave home, visit the new Aspen Snowmass Account Portal and take care of all the details that will make your trip seamless once you arrive in-resort. Sign digital waivers, update your profiles, and access confirmations all from the comfort of your home. The portal will lead you through a simple step-by-step process to cover all your bases including instructions on downloading the Aspen Snowmass App before you arrive.
Once you arrive, the updated Aspen Snowmass App will give you access to everything you need to enjoy your trip. Add additional days to your lift ticket, purchase lessons and rentals, order food at select on-mountain restaurants, sign waivers, and access in-App rewards and Passholder Benefits. You can still access all of your favorite App features including tracking skier days and bowl laps, checking snow reports, weather, parking lot status, and more.
If you would prefer, we’re always here and happy to assist you at one of our ticket office locations with appropriate safety measures in place this winter.
Q: What’s your refund policy on lift tickets?
A: All completely unused lift tickets (I.E., all 4 days of a 4-day lift ticket have not been used) are fully refundable back to the original form of payment. The monetary value on partially used lift products (I.E., 3 days of a 4-day lift ticket have been used) can be rolled over for use of purchases made for on-mountain products the following season (lift tickets, rentals, lessons and season passes).
Q: Are reservations required to ski or ride at any Ikon Pass destination?
A: For the 2022-2023 winter season, lift reservations will be required at Aspen Snowmass, Jackson Hole Mountain Resort, Big Sky Resort, The Summit at Snoqualmie, Loon Mountain, Taos Ski Valley, and Brighton Resort. Reservations can be made in MyAccount on ikonpass.com once your Ikon Base Pass has been issued. Please note, Ikon Base Passes do not provide access to Aspen Snowmass or Jackson Hole Mountain Resort.
Q: Are reservations required to ski or ride at Aspen Snowmass with a Mountain Collective Pass?
A: Yes, lift reservations to ski and ride are required during the 2022-2023 ski season to help manage capacity and improve the guest experience. Reservations will be available starting mid-September.
Ski and Snowboard Lessons
Q: Do I need to pick up my rentals the day of?
A: No. You can save time and hit the slopes sooner by picking up your rentals the day before, after 2:00pm.
Q: Are helmets included in the package pricing?
A: Helmets are not included in package pricing, but may be rented separately as an à la carte item.
Q: Will you be offering transfer of rentals this season?
A: Yes, transfer of your skis, snowboards and poles from mountain to mountain is available, free of charge, for guests that rent through Four Mountain Sports. There is a fee for guests who would like their personal equipment transferred.
Q: Will there be personal storage options in your stores this year?
A: There is no personal item storage inside Four Mountain Sports locations. There may be nearby lockers available for purchase. Additionally, we encourage our guests to pick up their rental equipment after 2pm the day before you want to hit the slopes so you can leave from the comfort of your residence the next day.
Q: What is your refund policy on rental products?
A: All unused rentals products are fully refundable through May 23, 2022. Refund will be returned to the original form of payment.
Q: Do you wax skis and snowboards before guest use?
A: Yes. We have applied Phantom, a permanent base treatment, to all rental skis through Four Mountain Sports. No matter what the conditions are on the slopes, Phantom will provide amazing glide performance across all snow temperatures. Unlike traditional wax’s that rub off and mix in the snow, Phantom doesn’t cause biological damage and doesn’t present any long-term environmental risks. Phantom is also available for guests to add to their gear tune.
Q: How do I know my boot size for ski and snowboard rentals?
A: Boot sizing differs from US shoe sizing and you should consult our boot sizing chart to select the best boot size to suit your feet.
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