Cancellations & Refunds

A view at dawn of Aspen Highlands, Pyramid Peak and Buttermilk

Question: What is your cancellation policy for lift tickets?
Answer:
All completely unused lift tickets are fully refundable. Partially used lift tickets are eligible for an internal monetary credit for the per day value of any unused days. To request a refund or credit, please email us within 14 days of expiration at contactus@aspensnowmass.com.

Question: What is your cancellation policy for season passes?
Answer:
2021-2022 Spring Sale purchases are fully refundable through August 27, 2021. After that date, Travel Guard’s Multi-Event insurance plan can help cover your investment if you need to cancel your season pass for covered reasons prior to the beginning of the ski season or if other covered unforeseen circumstances arise during the ski season. A closure due to COVID-19 is not a covered reason. Visit their website or call Travel Guard at 866-385-4839 for more information. To add pass insurance please contact Aspen Skiing Company at 970-923-1227 or 877-282-7736.

Question: What is your cancellation policy for lessons?
Answer:
All ski and snowboard products cancelled or changed 48 hours or more in advance are fully refundable. To request a refund, please email us at contactus@aspensnowmass.com and have your order confirmation number available.

Question: What is your cancellation policy for summer bike rentals?
Answer:
All bike rentals require at least 48 hours notice of cancellation for a full refund back to the original form of payment.
To request a refund, please email us at contactus@aspensnowmass.com or call us at (877) 412-7823 and have your order confirmation number available.

Question: What is your cancellation policy for winter equipment rentals?
Answer:
All completely unused winter equipment rentals are fully refundable. To request a refund, please email us at contactus@aspensnowmass.com and have your order confirmation number available.

Question: What is your cancellation policy for activities?
Answer:
Completely unused daytime coaster and tubing purchases are fully refundable. Ullr night activity reservations must be cancelled at least 48 hours in advance to receive a refund. To request a refund, please email us at contactus@aspensnowmass.com and have your order confirmation number available.

Completely unused Lost Forest Base tickets are refundable. Lost Forest Canopy, Treeline, and Bonus Night Base Tickets require 48-hour cancellation notice. No refunds due to weather if operations remain open. No partial refunds.

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Hours: 9:00 AM - 4:30 PM MST Monday - Friday

1-877-AT-ASPEN (877-282-7736)

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contactus@aspensnowmass.com