Aspen Snowmass Customer Service & Support

A view at dawn of Aspen Highlands, Pyramid Peak and Buttermilk

Thank you for being an Aspen Snowmass guest. If you're experiencing difficulties online or in-resort, we're here to help.

Please review the list of potential questions below that may be able to resolve your issue. If you continue to experience the problem, we're happy to assist you over the phone.

What kind of support do you need?
Account / Log In	You are unable to login on shop.aspensnowmass.com You are unable to login on account.aspensnowmass.com You have logged in on shop.aspensnowmass.com but do not see your past purchases You have logged in on account.aspensnowmass.com but do not see your history	Click Here
Mobile App	You are unable to log in to the Aspen Snowmass App	Click Here
Cancellations or Refunds	You would like to cancel a booking You would like to request a refund on a booking	Click Here
Pickup Boxes	You aren't sure how or where to pick up your lift tickets from our contactless Pickup Boxes You selected "Pickup Box" as your delivery method when purchasing lift tickets or season passes online but aren't sure what to do next.	Click Here
Recommendations and Travel Planning	You are new to Aspen Snowmass and would like personalized recommendations for your trip. You have questions about travel and transportation	Click here