Thank you for being an Aspen Snowmass guest. If you're experiencing difficulties online or in-resort, we're here to help.

Please review the list of potential questions below that may be able to resolve your issue. If you continue to experience the problem, we're happy to assist you over the phone.
What kind of support do you need?
Account / Log In
  • You are unable to login on shop.aspensnowmass.com
  • You are unable to login on account.aspensnowmass.com
  • You have logged in on shop.aspensnowmass.com but do not see your past purchases
  • You have logged in on account.aspensnowmass.com but do not see your history
Click Here
Mobile App
  • You are unable to log in to the Aspen Snowmass App
Click Here
Cancellations or Refunds
  • You would like to cancel a booking
  • You would like to request a refund on a booking
Click Here
Pickup Boxes
  • You aren't sure how or where to pick up your lift tickets from our contactless Pickup Boxes
  • You selected "Pickup Box" as your delivery method when purchasing lift tickets or season passes online but aren't sure what to do next.
Click Here
Recommendations and Travel Planning
  • You are new to Aspen Snowmass and would like personalized recommendations for your trip.
  • You have questions about travel and transportation
Click here