Current Safety Announcements

Aspen Snowmass COVID-19 Update

March 23, 2021 Update – While Pitkin County is returning to Orange level restrictions effective Wednesday, March 24, all ASC restaurants remain at the Yellow level under the 5-Star Variance.We must all continue to be vigilant and practice the Five Commitments of Containmentfor the rest of the season.

All Aspen Skiing Company restaurants, both on and off the mountains have received the 5-Star Variance due to our meticulous attention to health and safety protocols. We are now able to increase our indoor capacity to 50%, though truth be told, it’s deck season here at Aspen Snowmass. We still recommend preordering meals and taking advantage of expanded outdoor seating on decks, in open air tents and in public spaces for dining. Tables are limited to two household use only and no group larger than 10 people. Use online ordering and Qless technology available on the Aspen Snowmass App to minimize wait times and have the best experience. Click here for the most up to date information.

In addition we have launched free testing for our employees through the remainder of the season to increase our ability to manage employee health and minimize potential spread in the resort.

Pitkin County will maintain the Public Health Order forbidding gatherings of more than 10 people from no more than 2 households. This impacts dining, lodging and carpooling is discouraged. Skiing with friends is fine, but please maintain social distancing throughout the day.

Pitkin County Traveler Responsibility Code
Effective Friday, March 5 Pitkin County will no longer require an affidavit or negative test prior to visiting. Instead, visitors will be asked to sign an agreement to abide by CDC guidelines when in the County, and a negative test before traveling to the area is not required, though it is still advised for all travel per the CDC. We want our community to thrive and ask guests to arrive healthy, enjoy all we have to offer, and practice the Five Commitments of Containment while here. For more information on this county policy and other Covid-19 precautions designed to keep our visitors healthy, please click here for details and updates from Pitkin County.

Operational Health Protocols
We have developed a company-wide playbook to implement new procedures and policies across all our winter operations, lifts, ski school, mountain dining, rental, retail, parking and more. Our restaurants are adapting to give you opportunities to dine safely with your group. Mobile food ordering will still be offered for contactless grab and go options on our on-mountain restaurants. In addition, Ruthie's on Aspen Mountain will be open as a warming hut with restrooms to accommodate guests. Operational changes may occur before or during your visit based on restrictions as mandated by county health agencies. Our priority is your safety and we’ll strive to keep timely updates on changes here.

Touchless Technology
To take full advantage of the touchless experience, please visit your account portal before your arrival and download the Aspen Snowmass App. This will allow you to sign waivers, use the pickup boxes at the base of each mountain for ticket redemption, order meals online and more.

Community/Guest Responsibility
While we will do everything possible to provide a safe experience, each of you has a responsibility to do the same. Both the City of Aspen and Town of Snowmass Village have mandatory face mask zones in place, that encompass most of the business and residential areas, including Gondola Plaza at the base of Aspen Mountain, the Snowmass Mall and Base Village and the transit hub/base area at Aspen Highlands. Masks are required to be worn over your nose and mouth, in lift lines and while riding lifts, while inside and in congested spaces at all mountain and base area facilities; social distancing remains part of life for now. We are at high altitude and our hospitals have limited facilities, so, please, if you are sick, at risk, or unwilling to follow guidelines around mask wearing, hygiene, and distancing, we ask that you save your visit for another time. Please follow the five commitments of containment and visit Pitkin County's website for the latest information and on Covid 19 in our area. You may also sign up for Colorado statewide exposure notifications through your mobile device. Learn more here.
With these safety precautions, we are excited to welcome you to Aspen Snowmass and we are looking forward to seeing you this winter. Whenever you’re ready to visit us, we’ll be ready to welcome you.

Reservations and Extension Days
We're currently not requiring reservations for Aspen Snowmass passholders. And, Ikon Passholders are no longer required to make lift reservations to ski at Aspen Snowmass starting March 22, 2021. We will monitor lift ticket inventory and may sell out on certain days. If we are shut down, if you do not get on the mountain, or if you cancel your trip for any reason, your completely unused lift tickets will be refunded back to your original form of payment. + Learn More

In addition, Weekday, 7-Pack, Classic and Club Escape Passholders may purchase discounted extension days, during blackout periods, if you do not wish to use a day on your pass, or if you have already used the number of allotted days on your pass. Extension days must be purchased for the date they will be used, and may be purchased online, by phone or in person. Or you can sign up for direct-to-lift access at any ticket office and your credit card will automatically be charged your discounted rate when you scan through the gate. + Learn More


For More Information:

Pitkin County Public Health - Questions about coronavirus? Call the Pitkin County Community Coronavirus Hotline at (970) 429-6186 or the state of Colorado COVID Helpline at 1-877-462-2911 or email COHELP@RMPDC.org

Colorado Department of Public Health - People who are symptomatic AND have traveled to affected areas or have been in contact with a known patient can call the CDPHE general epidemiology hotline #303-692-2700 This line is staffed seven days a week at from 8:00 AM - 5:00 PM

Pitkin Alerts - Subscribe to the Pitkin Alert text message updates by texting CVIRUS to 888-777

FREQUENTLY ASKED QUESTIONS

Question: What is the Aspen Snowmass Cancellation Policy?
Answer:
All completely unused summer lift tickets, activities reservations*, and equipment rentals* are fully refundable. To request a refund, please call us at (877) 412-7823 and have your order confirmation number available.

Question: Will I be able to visit this summer?
Answer:
Aspen Mountain and Snowmass are open for summer operations. The resort will modify its offerings and operational procedures to address all guidelines and health protocols as directed by state and local health authorities. Activities currently being offered include scenic gondola/chairlift rides, downhill mountain biking, hiking access, the alpine coaster, the challenge course, climbing wall, and Camp Aspen Snowmass programming. We are also offering on-mountain dining and other activities within any existing limitations and upon county approval. Details are subject to change, please check back in advance of arrival. Please click here for detailed operating procedures.

Question: Will I be required to wear a mask or facial covering this summer?
Answer:
Please click here to review detailed operating procedures for summer.


Question: Will my Season Pass be refunded?
Answer:
In recognition of the abbreviated 2019-20 season and economic uncertainties caused by the Coronavirus outbreak, Aspen Snowmass is issuing all 2019-20 passholders credit to apply towards 2020-2021 purchases. You may log in to your account to view your credit amount. Credits are valid on all Aspen Snowmass summer and winter passes, lift tickets, activities, rentals, and lessons, including season pass deposits and full purchases, through April 30, 2021. Credits are not valid for on-mountain dining or hotel stays at Limelight or The Little Nell properties. Credits do not have to be used in full at the time of purchase. Credits are valid on online, over-the-phone and in-person purchases. Credits cannot be redeemed for cash. Credits for Chamber passes are being issued to the business that purchased the pass, not the individual passholder.

If you're able to give back at this time or want to donate your pass credit to our COVID-19 Community Relief Fund, the Aspen Skiing Company Family Foundation is also matching donations up to $250K through September 18, 2020 in order to support our local community. Click here to donate.


Question: How can I help support the Aspen Snowmass and Roaring Fork Valley community during these difficult times?
Answer:
If you’re looking for an opportunity to donate to the Aspen Snowmass and Roaring Fork Valley community, Caring For Community Fund is collecting donations to support local nonprofits that need your help during the COVID-19 Pandemic. Any contributions made through September 18, 2020 will be matched by the Aspen Skiing Company Family Fund at the Aspen Community Foundation, up to $250,000, and 100% of those funds will be distributed to organizations providing access to food, internet, safe housing, rent and financial assistance.
Click here to donate.

* Inventory specific products require 48 hour notice of cancellation

Emergency Contact Information

Aspen Police Department
970 920 5400
506 E Main St #102, Aspen, CO 81611

Aspen Fire Department

970 925 5532
420 E Hopkins Ave, Aspen, CO 81611

Snowmass Police Department
970 923 5330
130 Kearns Rd, Snowmass Village, CO 81615

Snowmass Fire Department
970 923 2212
5275 Owl Creek Rd, Snowmass Village, CO 81615

Aspen Valley Hospital
970 925 1120
401 Castle Creek Rd, Aspen, CO 81611
Ski Patrol - Snowmass
970-923-0530

Ski Patrol - Aspen Mountain
970-920-0723

Ski Patrol - Aspen Highlands
970-544-3052

Ski Patrol - Buttermilk
970-920-0969

Mountain Rescue Aspen
970 920 5310
37925 CO-82, Aspen, CO 81611