Current Safety Announcements

Aspen Snowmass Update
Updated Friday, November 20

Snowmass and Aspen Mountain will open for the season on Wednesday, November 25th. With limited terrain on Snowmass and Aspen, and our desire to spread people out to support community efforts towards containing the spread of COVID-19, we will also be opening Panda Peak at Buttermilk for beginners starting Thursday, November 26 and running through Saturday, November 28. Aspen Highlands will open the Thunder Bowl lift and terrain for Thanksgiving Day only, Thursday, November 26 before returning to the race training venue for AVSC on Friday and through the weekend. Aspen Highlands and Buttermilk will close after these temporary openings and reopen as scheduled in December.

Ticket offices will be open only for voucher redemption and Aspen Card pickup. Day tickets must be purchased online here, even day of tickets. Those who have purchased lift tickets and passes in advance, and have received a QR code, can pick up their Aspen Cards at pickup boxes located at the base of each mountain. We will not be offering sightseeing tickets over opening weekend and until further notice.

We ask that guests be thoughtful about the limited terrain and do what they can to spread out across the four mountain options and try to avoid the busiest times of day. Please understand this is not a typical opening day and if we want to be skiing in December and beyond, it is crucial that we all recognize this and do our part. We are all excited to get on the slopes and make some turns, but let’s try to each do our part to keep the season alive. Mask wearing will be mandatory in all base areas, in all lift lines, on all lifts and in all available facilities. Please come with a mask (or two) that you are comfortable wearing throughout the day. Masks may be lowered while actually skiing and riding.

With limited terrain and expected numbers, we will be closed to all uphill traffic on open ski runs from 9 a.m. to 5 p.m. from Tuesday, November 24 through Sunday, November 29. Please respect these closures during operating hours.

Food and beverage services will be limited by state and county regulations and will be limited to 25% capacity for indoor dining, with grab and go items available for outdoor dining. Operational changes, including to on-mountain dining and ski school offerings, may occur before or during your visit based on restrictions as mandated by county health agencies. Our priority is your safety and we’ll strive to keep timely updates on changes here.




For More Information:

Pitkin County Public Health - Questions about coronavirus? Call the Pitkin County Community Coronavirus Hotline at (970) 429-6186 or the state of Colorado COVID Helpline at 1-877-462-2911 or email COHELP@RMPDC.org

Colorado Department of Public Health - People who are symptomatic AND have traveled to affected areas or have been in contact with a known patient can call the CDPHE general epidemiology hotline #303-692-2700 This line is staffed seven days a week at from 8:00 AM - 5:00 PM

Pitkin Alerts - Subscribe to the Pitkin Alert text message updates by texting CVIRUS to 888-777

FREQUENTLY ASKED QUESTIONS

Question: What is the Aspen Snowmass Cancellation Policy?
Answer:
All completely unused summer lift tickets, activities reservations*, and equipment rentals* are fully refundable. To request a refund, please call us at (877) 412-7823 and have your order confirmation number available.

Question: Will I be able to visit this summer?
Answer:
Aspen Mountain and Snowmass are open for summer operations. The resort will modify its offerings and operational procedures to address all guidelines and health protocols as directed by state and local health authorities. Activities currently being offered include scenic gondola/chairlift rides, downhill mountain biking, hiking access, the alpine coaster, the challenge course, climbing wall, and Camp Aspen Snowmass programming. We are also offering on-mountain dining and other activities within any existing limitations and upon county approval. Details are subject to change, please check back in advance of arrival. Please click here for detailed operating procedures.

Question: Will I be required to wear a mask or facial covering this summer?
Answer:
Please click here to review detailed operating procedures for summer.


Question: Will my Season Pass be refunded?
Answer:
In recognition of the abbreviated 2019-20 season and economic uncertainties caused by the Coronavirus outbreak, Aspen Snowmass is issuing all 2019-20 passholders credit to apply towards 2020-2021 purchases. You may log in to your account to view your credit amount. Credits are valid on all Aspen Snowmass summer and winter passes, lift tickets, activities, rentals, and lessons, including season pass deposits and full purchases, through April 30, 2021. Credits are not valid for on-mountain dining or hotel stays at Limelight or The Little Nell properties. Credits do not have to be used in full at the time of purchase. Credits are valid on online, over-the-phone and in-person purchases. Credits cannot be redeemed for cash. Credits for Chamber passes are being issued to the business that purchased the pass, not the individual passholder.

If you're able to give back at this time or want to donate your pass credit to our COVID-19 Community Relief Fund, the Aspen Skiing Company Family Foundation is also matching donations up to $250K through September 18, 2020 in order to support our local community. Click here to donate.


Question: How can I help support the Aspen Snowmass and Roaring Fork Valley community during these difficult times?
Answer:
If you’re looking for an opportunity to donate to the Aspen Snowmass and Roaring Fork Valley community, Caring For Community Fund is collecting donations to support local nonprofits that need your help during the COVID-19 Pandemic. Any contributions made through September 18, 2020 will be matched by the Aspen Skiing Company Family Fund at the Aspen Community Foundation, up to $250,000, and 100% of those funds will be distributed to organizations providing access to food, internet, safe housing, rent and financial assistance.
Click here to donate.

* Inventory specific products require 48 hour notice of cancellation

Emergency Contact Information

Aspen Police Department
970 920 5400
506 E Main St #102, Aspen, CO 81611

Aspen Fire Department

970 925 5532
420 E Hopkins Ave, Aspen, CO 81611

Snowmass Police Department
970 923 5330
130 Kearns Rd, Snowmass Village, CO 81615

Snowmass Fire Department
970 923 2212
5275 Owl Creek Rd, Snowmass Village, CO 81615

Aspen Valley Hospital
970 925 1120
401 Castle Creek Rd, Aspen, CO 81611
Ski Patrol - Snowmass
970-923-0530

Ski Patrol - Aspen Mountain
970-920-0723

Ski Patrol - Aspen Highlands
970-544-3052

Ski Patrol - Buttermilk
970-920-0969

Mountain Rescue Aspen
970 920 5310
37925 CO-82, Aspen, CO 81611