Current Safety Announcements

Aspen COVID-19 Update03/26/20, 4:15 PM

With the extension of statewide closures, we are officially closing Aspen Mountain and Snowmass for the season. We will continue to consult with state and local officials for the possibility to re-open Aspen Highlands in late April if it is deemed safe and appropriate to do so at that time.

Additionally, our hotels and ancillary businesses are closed until further notice. Projected re-opening dates are as follows:

Limelight Ketchum – April 30, 2020
Limelight Aspen – May 21, 2020
Limelight Snowmass – May 21, 2020
The Little Nell – June 12, 2020

We understand this impacts a huge number of people; our employees, guests, and the community as a whole. We are working closely with local authorities and non-profits to address these issues and if you need help, Pitkin County’s website has a great list of resources and contacts.

For employees, we are offering two additional weeks of scheduled pay to all impacted seasonal workers. We will continue to step up as an employer and do all we can to lessen the blow of this crisis while ensuring we are leading the way to recovery. Let’s work together as a community to support each other and take the necessary precautions to slow the spread of the virus. The more aggressively we take action, the faster we’ll get through it.

Mountain Safety Update

Thank you for adhering to the fact that public motorized use is strictly prohibited on all four Aspen Snowmass resorts. Many folks are accessing with human power and it is not safe to have motorized vehicles in the mix. The $250 fine will be enforced, no exceptions. Thank you for your support, be safe and please respect social distancing.


For More Information:

Pitkin County Public Health - Questions about coronavirus? Call the Pitkin County Community Coronavirus Hotline at (970) 429-6186 or the state of Colorado COVID Helpline at 1-877-462-2911 or email COHELP@RMPDC.org

Colorado Department of Public Health - People who are symptomatic AND have traveled to affected areas or have been in contact with a known patient can call the CDPHE general epidemiology hotline #303-692-2700 This line is staffed seven days a week at from 8:00 AM - 5:00 PM

Pitkin Alerts - Subscribe to the Pitkin Alert text message updates by texting CVIRUS to 888-777

FREQUENTLY ASKED QUESTIONS

Question: What is the Aspen Snowmass Cancellation Policy?
Answer:
All lift tickets, Ski & Snowboard School lessons, Four Mountain Sports equipment rentals, and activities reservations are fully refundable. To process your refund, you do not need to reach us right away – you may request your refund until April 30, 2020. We are currently experiencing an extremely high call volume and suggest that you delay calling us until a later date. To request a refund, please call us at 800-525-6200 and have your order confirmation number available.

Question: I booked my trip through Aspen Snowmass, can I get a refund?
Answer:
Lift tickets, Ski & Snowboard School group lessons, Four Mountain Sports equipment rentals, and activities reservations (Breathtaker Alpine Coaster and Tubing) that have not been used are fully refundable.

Question: I booked my trip through a Third Party, can I get a refund?
Answer: Guests who made reservations through a third party (tour operators, travel agents, lodges, etc.) should consult the business from which they purchased for their individual cancellation policies.

Question: Will Aspen Snowmass re-open for the 2019-2020 season?
Answer:
We will continue to work in coordination with our local and state health agencies. Our plan is to conduct some limited on-mountain maintenance to potentially have a late-season opening if circumstances allow.

Question: Can I still uphill if the Aspen Snowmass operations are closed?
Answer:
Similar to pre and post season, uphill travel is allowed at skiers’ own risk. With the mountains closed, there will be no services. We will be doing limited maintenance with machines so be safe and stay aware of your surroundings. If there are needs for assistance call 911. The no dog policy is still in effect until we officially know we’re closed for the season.

Question: Will my Season Pass be refunded?
Answer:
The decision to close was very sudden and we apologize for any inconvenience it may have caused. We will have answers to season pass refund requests once we know if we are re-opening or not.


Emergency Contact Information

Aspen Police Department
970 920 5400
506 E Main St #102, Aspen, CO 81611

Aspen Fire Department

970 925 5532
420 E Hopkins Ave, Aspen, CO 81611

Snowmass Police Department
970 923 5330
130 Kearns Rd, Snowmass Village, CO 81615

Snowmass Fire Department
970 923 2212
5275 Owl Creek Rd, Snowmass Village, CO 81615

Aspen Valley Hospital
970 925 1120
401 Castle Creek Rd, Aspen, CO 81611
Ski Patrol - Snowmass
970-923-0530

Ski Patrol - Aspen Mountain
970-920-0723

Ski Patrol - Aspen Highlands
970-544-3052

Ski Patrol - Buttermilk
970-920-0969

Mountain Rescue Aspen
970 920 5310
37925 CO-82, Aspen, CO 81611