Current Safety Announcements

Aspen Snowmass COVID-19 Update
Updated Sunday, October 4

It’s time to turn our thoughts to ski season. Season passes are back on sale, we are wrapping up work on the new Big Burn lift and expanded snowmaking on Aspen Mountain and Snowmass, and we are finalizing operational plans with state and county health agencies to open safely this winter. Lift tickets, lessons and rentals will be on sale later this month. Our guests, employees and community all contributed to a successful summer with a strong adherence to the Five Commitments to Containment, and working together we’ve been able to reduce the spread of Covid and keep the strain off our health care system. This same cooperative approach will be our best path to having a long and powder-filled ski season. You can keep updated on the latest information by checking the Pitkin County Coronameter here.

We have developed a company-wide playbook to implement new procedures and policies across all our winter operations, lifts, ski school, mountain dining, rental, retail, parking and more. Our crews are working to wrap up a number of on-mountain improvements that will greet guests this winter, including the new Big Burn six-passenger chairlift and new snowmaking at both Snowmass and Aspen Mountain. We are hiring staff, testing systems and fine-tuning plans to keep everyone safe, healthy and on the slopes.

While we will do everything possible to provide a safe experience, each of you has a responsibility to do the same. Enjoy the crisp days, cool nights and golden aspens, but please do so while respecting local health and safety regulations. Both the City of Aspen and Town of Snowmass Village have mandatory face mask zones in place, that encompass most of the business and residential areas, including Gondola Plaza at the base of Aspen Mountain, the Snowmass Mall and Base Village and the transit hub/base area at Aspen Highlands. In addition, masks are required while inside and in congested spaces at all mountain and base area facilities; social distancing remains part of life for now. We are at high altitude and our hospitals have limited facilities, so, please, if you are sick, at risk, or unwilling to follow guidelines around mask wearing, hygiene, and distancing, we ask that you save your visit for another time. Please follow the five commitments of containment and visit
Pitkin County's website for the latest information and on Covid 19 in our area.

With these safety precautions, we are excited to welcome you to Aspen Snowmass this fall and looking forward to seeing you this winter. Whenever you’re ready to visit us, we’ll be ready to welcome you.


To see a full list of updated operating procedures to keep our guests, employees, and the community safe, click here.


For More Information:

Pitkin County Public Health - Questions about coronavirus? Call the Pitkin County Community Coronavirus Hotline at (970) 429-6186 or the state of Colorado COVID Helpline at 1-877-462-2911 or email COHELP@RMPDC.org

Colorado Department of Public Health - People who are symptomatic AND have traveled to affected areas or have been in contact with a known patient can call the CDPHE general epidemiology hotline #303-692-2700 This line is staffed seven days a week at from 8:00 AM - 5:00 PM

Pitkin Alerts - Subscribe to the Pitkin Alert text message updates by texting CVIRUS to 888-777

FREQUENTLY ASKED QUESTIONS

Question: What is the Aspen Snowmass Cancellation Policy?
Answer:
All completely unused summer lift tickets, activities reservations*, and equipment rentals* are fully refundable. To request a refund, please call us at (877) 412-7823 and have your order confirmation number available.

Question: Will I be able to visit this summer?
Answer:
Aspen Mountain and Snowmass are open for summer operations. The resort will modify its offerings and operational procedures to address all guidelines and health protocols as directed by state and local health authorities. Activities currently being offered include scenic gondola/chairlift rides, downhill mountain biking, hiking access, the alpine coaster, the challenge course, climbing wall, and Camp Aspen Snowmass programming. We are also offering on-mountain dining and other activities within any existing limitations and upon county approval. Details are subject to change, please check back in advance of arrival. Please click here for detailed operating procedures.

Question: Will I be required to wear a mask or facial covering this summer?
Answer:
Please click here to review detailed operating procedures for summer.


Question: Will my Season Pass be refunded?
Answer:
In recognition of the abbreviated 2019-20 season and economic uncertainties caused by the Coronavirus outbreak, Aspen Snowmass is issuing all 2019-20 passholders credit to apply towards 2020-2021 purchases. You may log in to your account to view your credit amount. Credits are valid on all Aspen Snowmass summer and winter passes, lift tickets, activities, rentals, and lessons, including season pass deposits and full purchases, through April 30, 2021. Credits are not valid for on-mountain dining or hotel stays at Limelight or The Little Nell properties. Credits do not have to be used in full at the time of purchase. Credits are valid on online, over-the-phone and in-person purchases. Credits cannot be redeemed for cash. Credits for Chamber passes are being issued to the business that purchased the pass, not the individual passholder.

If you're able to give back at this time or want to donate your pass credit to our COVID-19 Community Relief Fund, the Aspen Skiing Company Family Foundation is also matching donations up to $250K through September 18, 2020 in order to support our local community. Click here to donate.


Question: How can I help support the Aspen Snowmass and Roaring Fork Valley community during these difficult times?
Answer:
If you’re looking for an opportunity to donate to the Aspen Snowmass and Roaring Fork Valley community, Caring For Community Fund is collecting donations to support local nonprofits that need your help during the COVID-19 Pandemic. Any contributions made through September 18, 2020 will be matched by the Aspen Skiing Company Family Fund at the Aspen Community Foundation, up to $250,000, and 100% of those funds will be distributed to organizations providing access to food, internet, safe housing, rent and financial assistance.
Click here to donate.

* Inventory specific products require 48 hour notice of cancellation

Emergency Contact Information

Aspen Police Department
970 920 5400
506 E Main St #102, Aspen, CO 81611

Aspen Fire Department

970 925 5532
420 E Hopkins Ave, Aspen, CO 81611

Snowmass Police Department
970 923 5330
130 Kearns Rd, Snowmass Village, CO 81615

Snowmass Fire Department
970 923 2212
5275 Owl Creek Rd, Snowmass Village, CO 81615

Aspen Valley Hospital
970 925 1120
401 Castle Creek Rd, Aspen, CO 81611
Ski Patrol - Snowmass
970-923-0530

Ski Patrol - Aspen Mountain
970-920-0723

Ski Patrol - Aspen Highlands
970-544-3052

Ski Patrol - Buttermilk
970-920-0969

Mountain Rescue Aspen
970 920 5310
37925 CO-82, Aspen, CO 81611