September 15, 2021 Update –

With the recent spike in Covid-19 metrics, our local health agencies have enacted an indoor mask requirement effective September 15. This applies to all of our indoor spaces as well as public transportation. The health, safety, and welfare of our employees, guests, and community is our top priority. We are following the CDC recommendations and strongly encourage vaccinations for all guests. Future actions could include a reservations system, mandatory vaccinations, or additional actions that we believe could help protect employees and guests and allow us to operate for the full season.

As we move through the season, this page will be updated with new details as they become available.

Masks Following existing Pitkin County Public Health regulations, face coverings in public indoor settings are required. Guests are encouraged to continue taking precautions and we recommend all guests are vaccinated before visiting.

Lifts & gondolas Parties who feel more comfortable not sharing gondolas or lifts with other groups due to safety concerns are encouraged to let the lift operators know and separate lifts and gondolas will be made available.

For full details regarding Pitkin County's response to COVID-19, click here.

Cancellation Policy

Summer: Completely unused Snowmass Bike Park , Sightseeing, and Lost Forest Base tickets are refundable. Lost Forest Canopy, Treeline, and Bonus Night Base Tickets require 48-hour cancellation notice. No refunds due to weather if operations remain open. No partial refunds. Summer weather in the Rocky Mountains is unpredictable and out of our control. As a result, we do not offer refunds due to weather impacts on our operation. Please check the forecast while planning your activities.

Winter: All completely unused lift tickets, lessons*, and equipment rentals* are fully refundable. To request a refund, please call us at (877) 412-7823 and have your order confirmation number available.

* Some products require 48 hour notice of cancellation