DONATE: Donate to the Caring For Community Fund today to support organizations in the valley that need your help. Any contributions made through July 15, 2020 will be matched by the Aspen Skiing Company Family Fund at Aspen Community Foundation, up to $250,000. Details

100% of those funds will be distributed to organizations providing access to food, internet, safe housing, rent and financial assistance. + Donate now.

At Aspen Snowmass, we are grateful to have the vast wilderness of the Elk Mountains as our playground, and wide open spaces to recreate in. Thankfully, social distancing is a natural part of a life lived outside. We’re also putting in place procedures that will keep our guests, employees, and community safe and healthy.

For guests, this means capacity limits, line spacing, staggered check-in times, transportation changes, and masks or other physical barriers wherever people interact. It means extra cleaning and sterilization of equipment and rooms, and smaller groups for all activities. We are offering new opportunities to complete waivers, make purchases, and receive support online rather than visiting a ticket office. Employees will be checked daily for signs of illness, and work constantly to keep our shared spaces as safe as possible.

While we will do everything possible to provide a safe experience, each of you has a responsibility to do the same. Hit the bike trails, explore the Lost Forest, soak in the views, but please do so while respecting local health and safety regulations. Please follow the five commitments of containment and visit Pitkin County's website for the latest information and on Covid 19 in our area.

With these new safety precautions, we’re excited to thoughtfully welcome you back to Aspen Snowmass with summer activities on sale now. We can’t wait to see you. Whenever you’re ready to visit us, we’ll be ready to welcome you back.

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CONTACTLESS ONLINE BOOKING
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Sanitization
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Masks & Gloves
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Social Distancing
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Capacity Limits

Aspen Snowmass Operating Procedures

By location

Expand the tabs below for detailed information regarding how we have changed our operations to keep our guests, employees, and community safe.
  • Lift Lines:
    • Guests will be guided to stand at distanced space intervals as they wait for service or their ride.
    • Guests will be required to have a face covering on when loading and unloading gondolas and chairlifts.
    Gondolas and Chairlifts:
    • Gondolas and chairlifts will load with family units/groups that are together, or with only one or 2 people if they are not in a group together. We will work with the guest on their desires and comfort level.
    • Guests will be asked to wear face coverings while inside gondolas if they are riding with a stranger.
    • Gondola cabins will be sanitized frequently throughout the day.
    • Guests and employees will be asked to wear face coverings when less than 6 feet apart from unknown parties, and at the counter.
    • Guests will be guided to stand at designated space intervals as they wait for service.

      - Every other ticket station will be used to promote social distancing for guests.

      - Staff will monitor traffic flow into and out of the ticket offices allowing a limited number of guests inside the office at one time.

      - Ticket offices will have a separate entry and exit, when possible, to limit guest contact.

      - Doors to the ticket offices will remain open as much as possible to allow fresh air flow.
    • Locations will have sanitizer available for guests and employees.

      - Ticket counters will be retrofit with plexiglass shields (sneeze guards) to protect both guests and employees.
    • High touch areas will be wiped and sanitized at a minimum of every 30 minutes.

      - Alcohol in spray bottles will be used to clean ticket counters and equipment on a regular basis or when leaving and/or starting at a work station.
    • Guests are encouraged to purchase all products and sign all waivers online.

      - We will provide stylus pens for guests who did not sign waivers in advance or online, that will be soaked in a disinfectant solution and will be used by only one customer between soakings.

      - iPads and self-serve kiosks will have a disposable covering for ease of regular cleaning/disinfecting.
    • Contactless Online Booking:

      While our offices will be open to assist guests, you can complete your order and have it fulfilled entirely online to limit contact. You can also fill out necessary waivers online, enjoy contactless rental bike pickup, and even have your tickets delivered to your hotel if you have purchased 72 hours in advance.

      Steps for contactless booking:
      1. Purchase Online here at least 72 hours in advance
      2. During checkout, select “Deliver To Lodge” as your delivery option to have your lift tickets delivered to your hotel or lodging.
      3. Complete waivers online here prior to arriving to avoid the ticket office.
      4. Pick up your lift tickets when you check in to your lodging, then bring those with you at all times throughout your visit.

      That said, these measures cannot replace the three most important aspects of staying safe during the pandemic: wash your hands frequently, avoid touching your face and wear a mask in close quarters, lines, and public spaces.
  • We are pleased to offer Lost Forest activities this summer with social distancing protocols in place including capacity limits, facial covering requirements, reservation requirements, and additional opportunities to complete waivers online.

    Click here to view full details about our updated Lost Forest operating procedures.
  • We are pleased to offer Camp Aspen Snowmass this summer with social distancing protocols in place that will engage your child with safety in mind first. Please know that your child's health and safety is our top priority and we will therefore be modifying programming, group sizes, lunches, and other details of the day.

    Click here to view full details about our updated Camp Aspen Snowmass operating procedures. We are looking forward to adventuring outdoors with your child this summer!
    • Ask guests and employees to wear masks and gloves when handling equipment or taking payment.
    • Eliminate the sign-in for guest, cashiers will sign guest in.
    • Sanitize rental gear with wipes and Matguard spray before and after every rental.
    • Contactless bike rentals, techs will set up bikes and place outside for guest.
    • Limit the number of guest and employees in the store to 10.
    • Returns on retail will be considered but not guaranteed.
    • Drivers are wearing masks and using gloves.
    • Shuttles will follow regulations on number of guests and employees that can ride at any given time.
    • Employees and guests riding shuttles will be required to wear face coverings.
    • Shuttles will have sanitizer available for employees and guests.
    • Guests arriving by cars will follow the stated rules of the parking lot/area.
    • Guests and employees parking in a lot to catch a shuttle will be required to follow the rules of the shuttle as they load.
  • Lift Lines:
    • Guests will be guided to stand at distanced space intervals as they wait for service or their ride.
    • Guests will be required to have a face covering on when loading and unloading gondolas and chairlifts.
    Gondolas and Chairlifts:
    • Gondolas and chairlifts will load with family units/groups that are together, or with only one or 2 people if they are not in a group together. We will work with the guest on their desires and comfort level.
    • Guests will be asked to wear face coverings while inside gondolas if they are riding with a stranger.
    • Gondola cabins will be sanitized frequently throughout the day.
    • Guests and employees will be asked to wear face coverings when less than 6 feet apart from unknown parties, and at the counter.
    • Guests will be guided to stand at designated space intervals as they wait for service.

      - Every other ticket station will be used to promote social distancing for guests.

      - Staff will monitor traffic flow into and out of the ticket offices allowing a limited number of guests inside the office at one time.

      - Ticket offices will have a separate entry and exit, when possible, to limit guest contact.

      - Doors to the ticket offices will remain open as much as possible to allow fresh air flow.
    • Locations will have sanitizer available for guests and employees.

      - Ticket counters will be retrofit with plexiglass shields (sneeze guards) to protect both guests and employees.
    • High touch areas will be wiped and sanitized at a minimum of every 30 minutes.

      - Alcohol in spray bottles will be used to clean ticket counters and equipment on a regular basis or when leaving and/or starting at a work station.
    • Guests are encouraged to purchase all products and sign all waivers online.

      - We will provide stylus pens for guests who did not sign waivers in advance or online, that will be soaked in a disinfectant solution and will be used by only one customer between soakings.

      - iPads and self-serve kiosks will have a disposable covering for ease of regular cleaning/disinfecting.
    • Contactless Online Booking:

      While our offices will be open to assist guests, you can complete your order and have it fulfilled entirely online to limit contact. You can also fill out necessary waivers online, enjoy contactless rental bike pickup, and even have your tickets delivered to your hotel if you have purchased 72 hours in advance.

      Steps for contactless booking:
      1. Purchase Online here at least 72 hours in advance
      2. During checkout, select “Deliver To Lodge” as your delivery option to have your lift tickets delivered to your hotel or lodging.
      3. Complete waivers online here prior to arriving to avoid the ticket office.
      4. Pick up your lift tickets when you check in to your lodging, then bring those with you at all times throughout your visit.

      That said, these measures cannot replace the three most important aspects of staying safe during the pandemic: wash your hands frequently, avoid touching your face and wear a mask in close quarters, lines, and public spaces.
  • We are pleased to offer Lost Forest activities this summer with social distancing protocols in place including capacity limits, facial covering requirements, reservation requirements, and additional opportunities to complete waivers online.

    Click here to view full details about our updated Lost Forest operating procedures.
  • We are pleased to offer Camp Aspen Snowmass this summer with social distancing protocols in place that will engage your child with safety in mind first. Please know that your child's health and safety is our top priority and we will therefore be modifying programming, group sizes, lunches, and other details of the day.

    Click here to view full details about our updated Camp Aspen Snowmass operating procedures. We are looking forward to adventuring outdoors with your child this summer!
    • Ask guests and employees to wear masks and gloves when handling equipment or taking payment.
    • Eliminate the sign-in for guest, cashiers will sign guest in.
    • Sanitize rental gear with wipes and Matguard spray before and after every rental.
    • Contactless bike rentals, techs will set up bikes and place outside for guest.
    • Limit the number of guest and employees in the store to 10.
    • Returns on retail will be considered but not guaranteed.
    • Drivers are wearing masks and using gloves.
    • Shuttles will follow regulations on number of guests and employees that can ride at any given time.
    • Employees and guests riding shuttles will be required to wear face coverings.
    • Shuttles will have sanitizer available for employees and guests.
    • Guests arriving by cars will follow the stated rules of the parking lot/area.
    • Guests and employees parking in a lot to catch a shuttle will be required to follow the rules of the shuttle as they load.

For full details regarding Pitkin County's response to COVID-19, click here.

Guest Responsibilities

We are all living in a world full of uncertainties. While Aspen Snowmass cannot guarantee you a risk-free experience, by each taking personal responsibility, respecting each other and adhering to all local, regional and state health and safety guidelines we can collectively reduce the risks to our guests, our employees and our community. All guests are required to read and comply with the Pitkin County COVID-19 policies and procedures. To read, click here.

If you cannot follow these policies and procedures, you will be asked to leave Aspen Snowmass property.

  • Wear a face covering when you cannot maintain 6 feet of physical distancing outdoors, in designated areas and when inside Aspen Snowmass buildings.
  • Adhere to Pitkin County social distancing regulations.
  • Stay home if you are sick or at high-risk.
  • Leave immediately if you begin to show signs or symptoms of illness.
  • Recreate within your ability to reduce the chance of injury.
In these times we all must make decisions that work for ourselves and consider our own risk profile. We look forward to having you join us at Aspen Snowmass this summer, but want to make sure that you do so fully informed and in a manner that works for you.

Contactless Online Booking

While our offices will be open to assist guests, you can complete your order and have it fulfilled entirely online to limit contact. You can also fill out necessary waivers online, enjoy contactless rental bike pickup, and even have your tickets delivered to your hotel if you have purchased 72 hours in advance.

Steps For Contactless Online Booking:
1. Purchase Online here at least 72 hours in advance
2. During checkout, select “Deliver To Lodge” as your delivery option to have your lift tickets delivered to your hotel or lodging.
3. Complete waivers online here prior to arriving to avoid the ticket office.
4. Pick up your lift tickets when you check in to your lodging, then bring those with you at all times throughout your visit.

That said, these measures cannot replace the three most important aspects of staying safe during the pandemic: wash your hands frequently, avoid touching your face and wear a mask in close quarters, lines, and public spaces.

Summer Cancellation Policy

All completely unused summer lift tickets, activities reservations, and equipment rentals are fully refundable. To request a refund, please call us at 877-412-7823 and have your order confirmation number available.


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