Aspen Snowmass is grateful for guests like you, who help us have safe season of skiing and riding. We're here to help answer your questions. Expand the category tabs below to find answers to frequently asked questions about season passes.

Frequently Asked Questions

21-22 Season Pass FAQ

Q: What are the 2021-2022 season dates?
A: We open Snowmass and Aspen Mountain for the season on November 25, 2021.
- Snowmass and Aspen Mountain: November 25, 2021 - April 17, 2022
- Aspen Highlands: December 11, 2021 - April 10, 2022
- Buttermilk: December 11, 2021 - April 3, 2022

Q: Are there any changes from last year’s season pass product line?
A: Along with our full suite of Premier Passes (Silver, Senior, Adult, College, Teen and Child), we have added a new pass product, the Alpine Pass, with a 2-Day and a1-Day option. We will offer the Valley Pass, a 7-pack product which will only be available to residents of the Roaring Fork Valley.

Q: What is the Alpine Pass 1-Day and 2-Day?
A: Alpine 1-Day Pass allows 1-day usage per week, Monday through Sunday. Alpine 2-Day Pass allows 2-day usage per week, Monday through Sunday.

Q: Are there any blackout dates on the Alpine Pass 1-Day and 2-Day?
A: The Alpine Pass 1-Day and 2-Day have no blackout dates and the week begins on Monday and ends on Sunday.

Q: Will the Alpine Pass 1-Day and 2-Day be a part of the 2021-2022 Chamber Program?
A: Yes, alongside our Premier Pass, the Alpine Pass 1-Day and 2-Day will be a part of the 2021-2022 Chamber Program.

Q: Why is the Valley Pass only available to residents of the Roaring Fork Valley?
A: Due to the economic and personal challenges that Covid-19 has created, the Valley Pass was designed specifically with residents of the Roaring Fork Valley in mind. The pass will only be available to residents living in the area and we ask all purchasers of this pass keep in mind that there is still uncertainty surrounding public health and mountain capacity. You must have a Colorado Driver’s License or state issued ID that has an address within the Roaring Fork River Drainage area situated in Eagle, Pitkin, Garfield or Gunnison Counties, or within the Colorado River Drainage area from and including the unincorporated No Name area to and including Rifle, and including the towns of Aspen, Basalt, Carbondale, El Jebel, Glenwood Springs, Marble, Meredith, New Castle, No Name, Redstone, Rifle, Snowmass, Snowmass Village, Woody Creek.

Q: Are there any blackout dates on the Valley Pass?
A: There are no blackout dates on the Valley Pass. Passholders can spread their winter season out however they see fit. The Valley Pass may be subject to a reservation system if we need to implement one due to safety or health issues impacting mountain capacity.

Q: What is the refund policy regarding Covid-19?
A: If we are shut down due to Covid-19 for 10 or more days of the season, we will issue refunds, prorated for each day we are fully shut down compared to our published season dates, for all passes, except the Valley Pass. The Valley Passes, our 7-pack, may be subject to a reservation system if we need to implement one.

Our published season dates are November 25, 2021 through April 17, 2022. For example, if we are forced to shut down entirely for a total of 25% of the days during our published season dates, then all passholders would receive a 25% refund.

Refunds will not be issued in the event we implement a reservation system regardless of whether you are able to obtain a reservation for your desired days. All pass products are 100% refundable through August 27, 2021. If you are uncomfortable with our refund policy, we encourage you to refund your pass and purchase day tickets where you have 100% guarantee that unused tickets will be fully refunded. It is our intention to have some inventory of lift tickets available to purchase every day of the season, but we urge you to buy in advance for the greatest peace of mind. If we need to address skier volume, window sales may be limited and those who have already secured their tickets will be given priority access.

Completely unused lift tickets are fully refundable, and the remaining dollar value on partially-used lift tickets are eligible for in-resort credit, usable for the remainder of the current season as well as next season.

Q: Can I put down a deposit and pay in full later?
A: No, the full price of your pass is due at the time of purchase.

Q: Should I buy insurance for my pass?
A: All 2021-2022 season passes are nontransferable and nonrefundable. However, Travel Guard’s Multi-Event insurance plan can help cover your investment if you need to cancel your season pass for covered reasons prior to the beginning of the ski season or if other covered unforeseen circumstances arise during the ski season. A closure due to Covid-19 is not a covered reason. Visit travelguard.com/multievent or call Travel Guard at 866-385-4839 for more information.

Q: How do I pick up my Premier Pass benefits this season?
A: Premier Pass benefits including friends and family vouchers will be available in the Aspen Snowmass App so passholders can bypass the ticket office. Premier passholders will receive email notification when vouchers are available in the app, including instructions on how to transfer and redeem them.

Q: Why did you eliminate the Classic Pass?
A: We developed new products to replace the Classic Pass. A lot has changed and the industry has evolved, with the introduction of new passes such as Ikon and Mountain Collective, which work well for destination guests and are great alternative options for all guests. While we have moved away from the Classic Pass as currently configured, we feel we have replaced it with something that we believe will work well for our local Classic Passholders, the Valley Pass, which includes seven days to use across all four mountains with no blackout dates.

Q: Why did you eliminate the Weekday Pass?
A: The Weekday Pass was originally introduced to manage capacity levels due to Covid-19 by encouraging locals to ski during the week and to avoid weekend crowding. Due to the decreased threat of Covid-19, the need for this pass is no longer relevant and pass purchasers can choose between the Premiere Pass, the Alpine Pass (formally known as Flex), the Valley Pass, the IKON Pass or the Mountain Collective Pass.

Q: Why did you get rid of the Parent Pass?
A: The Parent Pass was a deeply discounted offering and we saw very few people using the pass. Of those who did use the pass, there was generally one parent who used it much more than the other. With our new pass options, we feel that we can meet this need with individual passes for each parent.

Q: When can I get the complimentary Ikon Base Pass included with my Premier Pass?
A: Ikon will begin to issue complimentary Ikon Base Passes in late fall.

Q: Can my Ikon Base Pass be used at Aspen Snowmass?
A: Ikon Base Passes do not provide access at Aspen Snowmass or Jackson Hole. Complimentary Ikon Base Passes are for the Premier passholder only and are non-transferable.

Q: What is the uphilling policy for the 2021-2022 season?
A: The popularity in uphill travel across our mountains has grown significantly in the last year and while we don’t count uphill traffic as we do for lift served access, we’ve seen huge growth in the number of users across all four of our mountains. This increase in uphill traffic on our mountains has created the need for a pass program to facilitate safety, operational management, and better communication with our guests—so we can keep in touch about designated routes, closures and mountain conditions, as well as messaging for programs and events.

An uphill access pass costs $69 with $10 of this fee that will go directly to Mountain Rescue Aspen. Premier passholders do not need to pay this add-on fee, but will need to opt in to receive an Uphill Pass. All other pass purchasers can simply opt to add uphill access for $69 when buying their pass. All uphill passholders will have the pass uploaded to their Aspen Card. An uphill strap will be provided for passholders to display their pass while uphilling.

Q: How do I bypass the ticket office and minimize in-person contact this season?
A: Purchase your lift tickets, lessons, rentals, and activities online or by phone. With at least a 7-day advanced purchase, your Aspen Cards can be delivered to your lodging property, or you may pick them up from one of our new contactless Pick-Up Boxes at the base of each of our mountains. Before you leave home, visit the new Aspen Snowmass Account Portal and take care of all the details that will make your trip seamless once you arrive in-resort. Sign digital waivers, update your profiles, and access confirmations all from the comfort of your home. The portal will lead you through a simple step-by-step process to cover all your bases including instructions on downloading the Aspen Snowmass App before you arrive.

Once you arrive, the updated Aspen Snowmass App will give you access to everything you need to enjoy your trip. Add additional days to your lift ticket, purchase lessons and rentals, order food at select on-mountain restaurants, sign waivers, and access in-App rewards and Passholder Benefits. You can still access all of your favorite App features including tracking skier days and bowl laps, checking snow reports, weather, parking lot status, and more.

If you would prefer, we’re always here and happy to assist you at one of our ticket office locations with appropriate safety measures in place this winter.

Q: What are other options for destination guests?
A: To secure your winter vacation package now, check out lodging packages through our central reservations, Stay Aspen Snowmass. Kids Ski Free and our Early Storm packages are currently available for purchase. We also recommend exploring our partner pass products: Ikon and Mountain Collective passes are now on sale.

Uphill Pass FAQ

Q: Why is a new Uphilling Pass Program being created?
A: The purpose of this pass program is to enhance the guest experience for all through increased safety education, greater and more comprehensive communication to the uphill community and reduce friction between downhill and uphill guests on the mountain. Our efforts seek to proactively prevent injuries and address issues regarding the uphiller volume, routes and impacts to grooming.

Q: Is there a fee associated with the Uphill Pass?
A: There will be a fee of $69 for an uphill pass of which $10 will be donated to Mountain Rescue Aspen. This fee is valid for one day or the entire season of uphill access. All Premier Pass products include the uphill pass at no additional cost, but passholders will need to opt-in to receive their Uphill Pass.

Q: What is required for the Uphill Pass?
A: A picture pass and signed waiver will be required to uphill for the 2021-2022 winter season. A pass is required for all uphill activities (skiing, split boarding, snowshoeing, walking, etc.). The same pass is required for both a single day and the entire season.

Q: Uphilling used to be free, why are you charging now?
A: We have seen a large uptick in the volume of uphill traffic and use of our slopes in the past few years so it is time to put attention to managing the process for all guests. There are inherent costs involved in this, including signage, ski patrol workload, route maintenance, as well as impacts on parking and facilities. A structured uphill program with pass will provide a means to educate all guests to rules, communicate closures when they occur, inform conditions, routes, terrain management, special programs and events.

Q: How can you charge for uphill access on public National Forest Service?
A: Aspen Skiing Company holds a Special Use Permit to operate our four mountains on a mix of public and private land. We have been working in conjunction with the Forest Service to better manage uphill access.

Q: What dates does the Uphill Pass program run?
A: The program runs from November 1, 2021 through April 30, 2022. In the pre-season there will be heavy traffic on the slopes with snowmaking and mountain preparations underway.

Q: How will I prove that I have an Uphill Pass?
A: An uphill strap with a sleeve for the picture pass is required while uphilling. The strap with picture pass is the first verification and can be acquired at a ticket office. The Aspen Card page of the app will display an indicator if you have valid Uphill access.

Q: How will the Uphill Pass Program be enforced?
A: There will be periodic on mountain uphill enforcement sessions as well as on-going Patrol, Guest Services, and Mountain Ops spot checks. Our hope is that people will respect this system and self- regulate their behavior.

Q: When is uphilling allowed?
A: Uphilling is permitted from 5:00am to 10:30pm throughout the winter season (November 1 through April 30). No uphill permitted outside of these hours.

Q: Are there any temporary closures?
A: There are no pre-scheduled closures for the 2021-2022 season. There may be closures due to early season snowmaking and mountain preparation, avalanche threat and control work, crowding, events or other issues that will be communicated via email, social media, and on the Aspen Snowmass website.

Q: Does my Premier Pass give me uphill access?
A: Yes, but you will need to opt-in with all Premier, Employee, and Dependent passes.

Q: Where is uphilling allowed?
A: Uphilling is permitted on designated routes on all four of our mountains.

Q: Will I be able to bring my dog uphilling?
A: Dogs are not permitted on any mountain during ski area operating hours (7:45am-4:45pm). Outside of these hours, dogs are discouraged, but allowed. The privilege of allowing dogs on the ski areas outside of operating hour may be eliminated if we experience continued incidents.

Q: If I buy an uphill pass, can I use the lifts on each mountain?
A: No, all lifts require valid lift access via a lift ticket or season pass, which is not included with the Uphill Pass.

Q: Is an Uphill Pass required for sponsored race events that occur on your mountains?
A: A pass is not required for sponsored race events (Power of Four, America’s Uphill, Summit for Life, etc.)

Q: Is an Uphill Pass required for social events such as Moonlight Dinners and Social Breakfast?
A: Yes, an uphill pass will be required for social events.

Q: I have an IKON Pass, Mountain Collective Pass and/or CSCUSA Gold Pass, is there a discount on the uphilling pass?
A: No, there are no discounts associated with IKON or Mountain Collective Passes or CSCUSA Gold Passes.

COVID-19 FAQ

Q: Where is proof of full vaccination required?
A:
- Full-service fine dining (proof of vaccination required prior to being seated)

  • Cloud Nine (including the outdoor deck area)
  • Alpin Room Restaurant at High Alpine
  • Sam’s Restaurant (for sit-down dining access)
  • Lynn Britt Cabin (indoor dining area)
- Stays at Aspen Skiing Company hotel properties (proof of vaccination required at check-in)

  • Limelight Aspen
  • Limelight Snowmass
  • Limelight Ketchum
  • The Little Nell
- All Aspen Skiing Company hotel properties including Limelight and The Little Nell sit-down table service dining locations (proof of vaccination required prior to being seated).
- Indoor events, including those privately hosted, held at Aspen Skiing Company properties.
- Powder Tours (proof of vaccination required at the start of the day).
- Aspen Mountain Club and Snowmass Mountain Club locker room and dining areas (proof of vaccination required before entry).

-Equipment rental deliveries from Aspen Skiing Company’s Four Mountain Sports to homes or lodging locations (acknowledgment of vaccination at time of purchase and proof verified at delivery).
- Contained venues for large-scale events (proof of vaccination will be required upon entry).
- Participatory events with 50+ athletes will be evaluated as the season evolves. Athletes will need to comply with requirements of special event organizers when not owned by Aspen Skiing Company, such as USSA, USASA, NNC, etc.

Q: What is accepted as proof of vaccination?
A: A properly completed CDC vaccination card, a digital card on a state or federal approved vaccination phone application, or a legible photo of your completed CDC vaccination card with matching photo ID. International visitors must show proof accepted by U.S Customs and Immigration. Vaccination documentation must match provided government issues identification.

Q: What vaccines are accepted?
A: Any of the 7 vaccines currently approved by the World Health Organization (WHO) are accepted. These are Moderna, Pfizer/BioNTech, Johnson & Johnson, Oxford/AstraZeneca, Serum Institute of India. Covishield, Sinopharm, and Sinovac. We will update this list with any changes, however we recommend checking the WHO and CDC websites for the most up to date information..

Q: What if I only have one of the required two vaccine shots?
A: For facilities, experiences, products, and services requiring vaccination, guests must be fully vaccinated, including both doses if two shots are required.

Q: Do I have to be “fully vaccinated,” including the 2-week waiting period after the last shot?
A: For facilities, experiences, products, and services requiring vaccination, guests must be fully vaccinated, including the 2-week waiting period.

Q: Do I need a booster shot in order to meet the vaccine requirement?
A: No. Currently, the CDC does not require booster vaccines, even if recommended, in order to meet the definition of “fully vaccinated.”

Q: Can I test-out of the vaccine requirement?
A: No. For facilities, experiences, products,and services requiring vaccination, guests must be fully vaccinated, no testing option will be allowed.

If you are hosting a private event through ASC Catering or The Little Nell, we will allow up to 15% of total attending guests that are not vaccinated to attend with proof of a negative Covid-19 test. Tests must be completed within 24 hours of the event; or, we are able to provide testing for your guests for a fee on the day of the event. Please speak to your event manager further to arrange this option if needed. In addition, all private groups will be required to follow all county mandates during each event.

Q: What if the vaccine wasn’t available to me in my home country?
A: For facilities, experiences, products, and services requiring vaccination, guests must be fully vaccinated, exceptions due to lack of availability will not be allowed.

Q: Do children under the age of 12 have to be vaccinated?
A: No, since the vaccine requirements are rapidly evolving, we wanted to give guests the ability to make advanced plans without the uncertainty of vaccine guidelines for children under the age of 12. If vaccines are approved for children under the age of 12, we would strongly encourage our under-12-year-old guests to get vaccinated.

Q: What requirements do unvaccinated children have to follow?
A: Masks are required for all guests when they are indoors, per local regulations. This applies to all children over the age of 2.

Q: Why do I have to wear a mask indoors if I am vaccinated?
A: Local health ordinances require the use of approved masks while indoors, except when seated for dining and when in a private dwelling or hotel room. While businesses in Pitkin County may apply for an exemption to this requirement if they can confirm that 100% of employees and guests in a location are vaccinated, ASC will not be checking vaccination status for guests accessing restrooms and using locations for warming.

Q: Can I ride in a gondola by myself or with just members of my group?
A: We are planning on opening at full capacity to ensure an enjoyable experience for our guests. Lift attendants will try to accommodate requests if lift lines are open and lift attendants can do so without affecting other users. All terrain across the four mountains at Aspen Snowmass can be accessed via chair lift for guests who do not feel comfortable riding in a gondola with others.

Q: Do I need a vaccine to buy a lift ticket and ski or ride?
A: No. While Aspen Skiing Company strongly recommends that all guests get vaccinated against Covid-19, proof of vaccine is not required to ski and ride. Since skiing and riding occurs in an outdoor setting, where the risk of disease transmission is significantly lower, vaccines are not required. Please note that vaccines are required to access certain on-mountain venues so plan accordingly.

Q: Do I need to be vaccinated in order to take a ski or snowboard lesson?
A: No. While Aspen Skiing Company strongly recommends that all guests get vaccinated against Covid-19, our ski schools have developed a number of effective policies and procedures to minimize the risk to ski school participants. Most of the activities are done outdoors and mitigations are in place to minimize the risk when indoors. Please note that vaccines are required to access certain on-mountain venues so plan accordingly.

Q: Can I request a “vaccinated only” group lesson?
A: No, guests have the option of purchasing a private lesson, that can include up to 5 guests of their choosing, if they feel strongly about being in a lesson with only vaccinated people.

Q: Can I request a vaccinated ski instructor?
A: Yes, all of our employees will be required to be vaccinated this Winter. There may be a few instructors who are granted a medical or religious exemption. The ski school will be able to ensure you have a vaccinated instructor if requested.

Q: What other steps is Aspen Snowmass taking to ensure a safe experience?
A: The availability of an effective vaccine and the high rate of vaccination within our community has had a big impact on reducing the risk of Covid infections. In addition, Aspen Snowmass is continuing to follow many practices implemented successfully last season. In addition to the indoor mask requirement, we will continue to implement social distancing, hands-free services, and regular cleaning of surfaces. We also have effective response procedures in place at our hotels to manage guests who get sick while staying with us.

Q: Am I allowed to eat in on-mountain restaurants without proof of vaccination?
A: Yes, only our full-service fine dining locations will have the vaccine requirement. Our walk-up service restaurants like Bumps, Elk Camp, and the Sundeck will provide service without a proof of vaccine. Note that masks will be required when indoors, except when seated and eating. Outdoor deck seating will be available throughout the resort for those uncomfortable eating indoors.

Q: Are there any requirements for restaurants and hotels other than those operated by Aspen Snowmass?
A: You will need to check with those establishments for their policies. We are aware that some are requiring vaccines while others are not. There is not a local health regulation requiring proof of vaccine so it is up to the business’s discretion.

Q: If I already have a reservation and do not plan on getting vaccinated, is my reservation still valid?
A: Please reference our cancellation policy for details. For guests with Little Nell or Limelight reservations made prior to October 21, 2021 may be canceled without penalty before November 15. For reservations made after October 21, 2021, the current cancellation policies will apply. View Limelight policies here and The Little Nell policies here.

Q: Are there any other requirements that guests should know about before traveling to Aspen Snowmass?
A: There are additional requirements that Pitkin County has implemented related to Covid. The county requires masks be worn whenever you are indoors with the exception of when you are seated for dining and eating. For up-to-date guidance regarding this County effort, please check the Pitkin County website.


Spring Pass Purchase FAQ

Q: How do I get my complimentary Ikon Base Pass?
A:
This season, Ikon will be communicating directly with you with instructions for obtaining your pass. In order for us to provide your contact information to Ikon, you must sign a waiver in the Account Portal to opt into communications from Ikon. Please note, your complimentary Ikon Base Pass is not eligible to be upgraded to an Ikon Bass Pass Plus. Sign into the Account Portal here, view your profile, and accept the Alterra/Ikon Privacy Release waiver.

Please note, your login credentials for the Store and the Account Portal may be different. If you have issues logging in, please follow the prompts on each website to find and reset your login information.

Q: How do I get my complimentary Uphill Pass?

A: Redeem your 2021-2022 Uphill Pass here in our online store. Simply log in, select your profile, and add the $0 Uphill Pass product to your cart. Proceed through the checkout flow to sign necessary waivers.

All uphill passholders will be required to wear a provided uphill strap while skinning, hiking, or snowshoeing. Uphill straps may be picked up at a ticket office mid-October. Uphill access policies and hours have been updated for this season. View all updated uphill access information here.

Refunds

Q: If I purchase a pass and decide for whatever reason to change my mind, what happens?
A: All 2021-2022 season passes are nonrefundable and nontransferable. However, Multi-Event Insurance through Travel Guard is available for purchase to cover your investment. Click here to learn more about Travel Guard.

If operations are shut down due to Covid-19 for 10 or more days of the season, we will issue refunds, prorated for each day we are fully shut down compared to our published season dates, for all passes, except the Valley Pass. Refunds will not be issued in the event we implement a reservation system regardless of whether you are able to obtain a reservation for your desired days.

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