Equipment Rentals FAQ

Getting around with RFTA and the App in Aspen Snowmass

While keeping safety at the forefront, Four Mountain Sports will continue to offer the many benefits for which it is known, including the only rental shop with locations at the base of all four of our mountains, free ski and snowboard storage, and free equipment transfer to the mountain of your choice.

We know you have questions, and we have answers.

Frequently Asked Questions

General

Q: Do I need to pick up my rentals the day of?
A: No. You can save time and hit the slopes sooner by picking up your rentals the day before, after 2:00pm.

Q: Are helmets included in the package pricing?
A: Helmets are not included in package pricing, but may be rented separately as an à la carte item.

Q: Will you be offering transfer of rentals this season?
A: Yes, transfer of your skis, snowboards and poles from mountain to mountain is available, free of charge, for guests that rent through Four Mountain Sports. There is a fee for guests who would like their personal equipment transferred.

Q: Will there be personal storage options in your stores this year?
A: There is no personal item storage inside Four Mountain Sports locations. There may be nearby lockers available for purchase. Additionally, we encourage our guests to pick up their rental equipment after 2pm the day before you want to hit the slopes so you can leave from the comfort of your residence the next day.

Q: What is your refund policy on rental products?
A: All unused rentals products are fully refundable through May 23, 2022. Refund will be returned to the original form of payment.

Q: Do you wax skis and snowboards before guest use?

A: Yes. We have applied Phantom, a permanent base treatment, to all rental skis through Four Mountain Sports. No matter what the conditions are on the slopes, Phantom will provide amazing glide performance across all snow temperatures. Unlike traditional wax’s that rub off and mix in the snow, Phantom doesn’t cause biological damage and doesn’t present any long-term environmental risks. Phantom is also available for guests to add to their gear tune.


Q: How do I know my boot size for ski and snowboard rentals?
A:
Boot sizing differs from US shoe sizing and you should consult our boot sizing chart to select the best boot size to suit your feet.

Boot Sizing Chart






Boot Sizing Chart



Boot SizeJuniors' US Shoe SizeMens' US Shoe Size Womens' US Shoe Size Boot Sole Length
181 - 1.5


192.5 - 3


20445
21556
22667275mm
23778275mm
24889285mm
259910295mm
26
10
305mm
27
11
315mm
28
12
325mm
29
13
335mm
30
14
350mm