Equipment Rentals FAQ
We know you have questions, and we have answers.
Frequently Asked Questions
Q: Do I need to pick up my rentals the day of?
A: No. You can save time and hit the slopes sooner by picking up your rentals the day before, after 2:00pm.
Q: Are helmets included in the package pricing?
A: Helmets are not included in package pricing, but may be rented separately as an à la carte item.
Q: Will you be offering transfer of rentals this season?
A: Yes, transfer of your skis, snowboards and poles from mountain to mountain is available, free of charge, for guests that rent through Four Mountain Sports. There is a fee for guests who would like their personal equipment transferred.
Q: Will there be personal storage options in your stores this year?
A: There is no personal item storage inside Four Mountain Sports locations. There may be nearby lockers available for purchase. Additionally, we encourage our guests to pick up their rental equipment after 2pm the day before you want to hit the slopes so you can leave from the comfort of your residence the next day.
Q: What is your refund policy on rental products?
A: All unused rentals products are fully refundable through May 23, 2022. Refund will be returned to the original form of payment.
Q: Do you wax skis and snowboards before guest use?
A: Yes. We have applied Phantom, a permanent base treatment, to all rental skis through Four Mountain Sports. No matter what the conditions are on the slopes, Phantom will provide amazing glide performance across all snow temperatures. Unlike traditional wax’s that rub off and mix in the snow, Phantom doesn’t cause biological damage and doesn’t present any long-term environmental risks. Phantom is also available for guests to add to their gear tune.
Q: How do I know my boot size for ski and snowboard rentals?
A: Boot sizing differs from US shoe sizing and you should consult our boot sizing chart to select the best boot size to suit your feet.
Boot Sizing Chart
|Boot Sizing Chart|
|Boot Size||Juniors' US Shoe Size||Mens' US Shoe Size||Womens' US Shoe Size||Boot Sole Length|
|18||1 - 1.5|
|19||2.5 - 3|