Lessons FAQ
Our School is in session! Our ski and snowboard Pros can’t wait to be back on the slopes to deliver the same acclaimed services, insider intel, and commitment to excellence to take your skills to the next level, now with new safety measures in place. Group lessons will be smaller and the teams are working to ensure that the check-in process is smoother than ever so that you and your pro can get out and start learning faster than ever. Your wellbeing comes first and foremost when working with our Ski & Snowboard School staff, but we also are here to take your skiing or riding skills to the next level. Learning to ski or snowboard is a journey we are honored to embark on with you and our pros are here to make your experience that much more memorable and seamless!
We know you have questions, and we have answers.
We know you have questions, and we have answers.
Frequently Asked Questions
Question: When and where will I meet my ski or snowboard Pro?
Answer: Meeting times and locations will vary. Please see the chart below for reference.
Q: Are Private Lessons and Guided Experiences limited to 5 people?
A: Yes, Private Lessons and Guided Experiences have been, and will continue to be, limited to 5 people. This provides the best experience for our guests.
Q: How can I complete waivers and registration forms ahead of time?
A: Guests can visit the Aspen Snowmass account portal or the Aspen Snowmass App to complete Ski & Snowboard School waivers and registration forms ahead of time.
Q: Are reservations required for Ski and Snowboard School Lessons or Clinics?
A: Yes. Reservations are required for all Ski and Snowboard School products, including Clinics, Group Lessons, Private Lessons and Guided Experiences. We strongly encourage reserving in advance. Reservation can be booked online at aspensnowmass.com or by calling one of our agents at 877-308-7859.
Q: When I book a Private Lesson or Guided Experience, what can I expect in terms of added perks?
A: Guests who book a Private Lesson or Guided Experience can set the meeting time and location as well as curate their experience and agenda for the day with the insight and knowledge from their Pro. Lessons also give priority line access when loading our chairlifts and gondolas.
Q: Is childcare available this year?
A: The health and safety of our guests is of our utmost priority. We are currently evaluating our childcare options for the 21-22 season as the public health guidelines for Covid-19 continue to evolve. We hope to have a decision on our final childcare offerings by Mid-September.
Q: Do child lessons still include lunch?
A: Yes, all full-day child lessons, ages 12 and under include lunch.
Q: Are you still providing storage and transfer with Private Lessons and Guided Experiences this year?
A: Yes, Private Lesson and Guided Experience guests will still be able to store and transfer their skis, snowboards and poles to the mountain of their choice for free.
Q: Will the Treehouse Kids’ Adventure Center and the Hideout at Buttermilk be open for children’s group lessons?
A: Yes, these facilities will still serve as a home base for ages 2.5- to 4-year-old group lessons for all guests. All safety protocols will be followed when children are indoors.
Q: Will guests be required to wear masks while in lessons?
A: The health, safety, and welfare of our employees, guests, and community is our top priority. With this in mind, we will continue to monitor the Covid-19 situation including mask requirements. At this time, guests are not required to wear masks while outside and participating in lessons or clinics. However, due to licensing policies all guests, regardless of age and/or vaccination status are required to wear masks while inside the Treehouse Kids’ Adventure Center.
Q: What’s your cancellation policy?
A: All Ski and Snowboard School products cancelled or changed 48 hours or more in advance are fully refundable.
Q: Will Ski & Snowboard School products continue to change throughout the season?
A: In support of safety efforts and variations in Covid-19 guidelines, levels, and health protocols, the Ski & Snowboard Schools reserve the right to change or cancel lesson or clinic products. We will make every attempt to notify guests should a change occur.
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Answer: Meeting times and locations will vary. Please see the chart below for reference.
| Private Lessons | |||
| Meeting Location | Private Lesson Times Please arrive 15 minutes prior to start time. | ||
| All Ages | Full Day & Half Day Private Lessons | Snowmass: Base Village Plaza* Aspen Mountain: Private Lesson Desk (inside the ticket office) Aspen Highlands: Private Lesson Desk (inside the ticket office) Buttermilk: Buttermilk Plaza, Base of Buttermilk | Full Day Private Lesson: 9 am - 3 pm Morning Half Day Private Lesson: 9 am - 12 pm Afternoon Half Day Private Lesson: 12:30 - 3:30 pm |
| Guided Experiences | |||
| Meeting Locations | Guided Experience Times Please arrive 15 minutes prior to start time. | ||
| All Ages | Full Day & Half Day Guided Experiences | Snowmass: Base Village Plaza Aspen Mountain: Private Lesson Desk (inside the ticket office) Aspen Highlands: Private Lesson Desk (inside the ticket office) Buttermilk: Buttermilk Plaza, Base of Buttermilk | Full Day Guided Experience: 9 am - 3 pm Morning Half Day Guided Experience: 9 am - 12 pm Afternoon Half Day Guided Experience: 12:30 - 3:30 pm |
| Max 5 Adult Group Lessons & Women's Edge 4-Day Clinics | |||
| Meeting Locations | Lesson Times Please arrive 15 minutes prior to start time. | ||
| Ages 18 & Up | Max 5 Adult First Time Group Ski & Snowboard | Snowmass: Ski - Top of Elk Camp Gondola* Snowmass: Snowboard - Base Village Plaza* Buttermilk: Base of Summit Express Lift | 10 am - 3 pm |
| Max 5 Adult Group Lesson | Snowmass: Ski - Top of Elk Camp Gondola Snowmass: Snowboard - Base of Village Plaza Buttermilk: Base of Summit Express Lift | 10 am - 3 pm | |
| Max 5 Adult Group Clinic | Snowmass: Ski - Top of Elk Camp Gondola Snowmass: Snowboard - Base of Village Plaza Aspen Mountain: Ski - Top of the Silver Queen Gondola Aspen Highlands: Ski - Top of Exhibition Lift Buttermilk: Base of Summit Express Lift | 10 am - 3 pm | |
| Women's Edge 4-Day Clinic | Snowmass: Base of Village Plaza | 10 am - 3 pm |
| Max 5 Child & Teen Group Lessons | Lesson Times Please arrive 15 minutes prior to start time. | ||
| Meeting Locations | |||
| Ages 13 - 17 | Max 5 Group Lesson | Snowmass Base Village Plaza Teens are welcome to join our ages 7-12 group lessons at Buttermilk and Aspen Highlands (ski only) as well. | 9:30 am - 3 pm |
| Ages 7 - 12 | Max 5 Group Lesson | Snowmass: Base Village Plaza Aspen Highlands: Base of Exhibition Lift (ski only) Buttermilk: Base of Summit Express Lift | 9:30 am - 3 pm |
| Ages 5 & 6 | Max 5 Group Lesson | Snowmass: Base Village Plaza Aspen Highlands: Base of Exhibition Lift (ski only) Buttermilk: The Hideout (outside) | 9:30 am - 3 pm |
| Ages 3 & 4 | Max 5 Full Day Group Lesson | Snowmass: Treehouse Kids' Adventure Center, Level 2 Buttermilk: The Hideout | 9:30 am - 3 pm |
| Max 5 Morning Half Day Group Lesson | Snowmass: Treehouse Kids' Adventure Center, Level 2 Buttermilk: The Hideout | 9:30 am - 12:30 pm | |
| Ages 2.5 - 3 | 2.5 to 2 Full Day Program | Snowmass: Treehouse Kids' Adventure Center, Level 1 | 9:30 am - 3 pm |
| 2.5 to 3 Morning Half Day Program | Snowmass: Treehouse Kids' Adventure Center, Level 1 Buttermilk: The Hideout | 9:30 am - 12:30 pm |
Q: Are Private Lessons and Guided Experiences limited to 5 people?
A: Yes, Private Lessons and Guided Experiences have been, and will continue to be, limited to 5 people. This provides the best experience for our guests.
Q: How can I complete waivers and registration forms ahead of time?
A: Guests can visit the Aspen Snowmass account portal or the Aspen Snowmass App to complete Ski & Snowboard School waivers and registration forms ahead of time.
Q: Are reservations required for Ski and Snowboard School Lessons or Clinics?
A: Yes. Reservations are required for all Ski and Snowboard School products, including Clinics, Group Lessons, Private Lessons and Guided Experiences. We strongly encourage reserving in advance. Reservation can be booked online at aspensnowmass.com or by calling one of our agents at 877-308-7859.
Q: When I book a Private Lesson or Guided Experience, what can I expect in terms of added perks?
A: Guests who book a Private Lesson or Guided Experience can set the meeting time and location as well as curate their experience and agenda for the day with the insight and knowledge from their Pro. Lessons also give priority line access when loading our chairlifts and gondolas.
Q: Is childcare available this year?
A: The health and safety of our guests is of our utmost priority. We are currently evaluating our childcare options for the 21-22 season as the public health guidelines for Covid-19 continue to evolve. We hope to have a decision on our final childcare offerings by Mid-September.
Q: Do child lessons still include lunch?
A: Yes, all full-day child lessons, ages 12 and under include lunch.
Q: Are you still providing storage and transfer with Private Lessons and Guided Experiences this year?
A: Yes, Private Lesson and Guided Experience guests will still be able to store and transfer their skis, snowboards and poles to the mountain of their choice for free.
Q: Will the Treehouse Kids’ Adventure Center and the Hideout at Buttermilk be open for children’s group lessons?
A: Yes, these facilities will still serve as a home base for ages 2.5- to 4-year-old group lessons for all guests. All safety protocols will be followed when children are indoors.
Q: Will guests be required to wear masks while in lessons?
A: The health, safety, and welfare of our employees, guests, and community is our top priority. With this in mind, we will continue to monitor the Covid-19 situation including mask requirements. At this time, guests are not required to wear masks while outside and participating in lessons or clinics. However, due to licensing policies all guests, regardless of age and/or vaccination status are required to wear masks while inside the Treehouse Kids’ Adventure Center.
Q: What’s your cancellation policy?
A: All Ski and Snowboard School products cancelled or changed 48 hours or more in advance are fully refundable.
Q: Will Ski & Snowboard School products continue to change throughout the season?
A: In support of safety efforts and variations in Covid-19 guidelines, levels, and health protocols, the Ski & Snowboard Schools reserve the right to change or cancel lesson or clinic products. We will make every attempt to notify guests should a change occur.
< Back To Lessons