COVID-19 Operating Procedures: Learn more about the steps we are taking to keep our guests, employees, and the community safe this summer. Details

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Current Safety Announcements

Aspen Snowmass COVID-19 Update
Updated Thursday, May 28, 2020

Aspen Snowmass will open for the summer season with Aspen Mountain opening June 12 and Snowmass opening June 21. All access and activities will take place with strict adherence to state and county guidelines and employee and guest health and welfare will be given top priority. Camp Aspen Snowmass will open June 15.

Aspen Mountain will open Friday, June 12 with the Silver Queen Gondola scheduled to run from 10 a.m. to 4 p.m. for sightseeing, disc golf, hiking, nature programs with Aspen Center for Environmental Studies and a kid’s play area. There will also be food and beverage services available. Daily operations on Aspen Mountain will officially begin June 12 and run until Sept. 7 with operations continuing on weekends, Friday - Sunday, through Oct. 4.


Snowmass will open for the summer June 21 with both the Elk Camp Gondola and Elk Camp Chairlift in operation, as well as most adventures in the Lost Forest including the Breathtaker Alpine Coaster, Treeline Trial Challenge Course and Rugged Ascent Climbing Wall. Trails in the Snowmass Bike Park will open as conditions permit. Hiking trails and food and beverage services will also open. Current planned operating hours will be 10 a.m. to 5 p.m. and the Elk Camp chairlift will operate from 10:30 a.m. to 4 p.m.

“We are excited to be able to open our mountains for the summer and allow people to get outdoors and recreate in a safe environment,” says Katie Ertl, vice president mountain operations, Aspen Snowmass. “We have worked diligently to come up with a plan that meets the guidelines set by the state and county authorities and we believe that getting people on to the mountains and letting them explore and play will be transformative after what we have all been through.”

Passholder Week at Aspen Snowmass, traditionally held in June, will be spread across the entire summer season. All eligible 2019-20 Aspen Snowmass passholders will receive one free Bike Park Ticket, one Free Lost Forest Base access, 50% off one Lost Forest Treeline Ticket, 50% off one Full-Day Downhill Bike Rental, 50% off one Intro to Downhill Clinic and 50% off one Downhill Skills Clinic.

To help maintain adequate social distancing and mitigate ticket office congestion, all summer activities can be purchased online ahead of time whether a guest is at home or in resort. Purchase at least 72 hours in advance and tickets will be delivered to a guest’s hotel. Summer activities will be available online beginning June 10.

To see a full list of updated operating procedures to keep our guests, employees, and the community safe, click here.


For More Information:

Pitkin County Public Health - Questions about coronavirus? Call the Pitkin County Community Coronavirus Hotline at (970) 429-6186 or the state of Colorado COVID Helpline at 1-877-462-2911 or email COHELP@RMPDC.org

Colorado Department of Public Health - People who are symptomatic AND have traveled to affected areas or have been in contact with a known patient can call the CDPHE general epidemiology hotline #303-692-2700 This line is staffed seven days a week at from 8:00 AM - 5:00 PM

Pitkin Alerts - Subscribe to the Pitkin Alert text message updates by texting CVIRUS to 888-777

FREQUENTLY ASKED QUESTIONS

Question: What is the Aspen Snowmass Cancellation Policy?
Answer:
All completely unused summer lift tickets, activities reservations, and equipment rentals are fully refundable. To request a refund, please call us at 800-525-6200 and have your order confirmation number available.

Question: Will I be able to visit this summer?
Answer:
Aspen Snowmass will open summer operations June 12 on Aspen Mountain and June 21 at Snowmass. The resort will modify its offerings and operational procedures to address all guidelines and health protocols as directed by state and local health authorities. Activities currently planned to be offered include scenic gondola/chairlift rides, downhill mountain biking, hiking access, the alpine coaster, the challenge course, climbing wall, and Camp Aspen Snowmass programming. We also plan to offer on-mountain dining and other activities within any existing limitations and upon county approval. Details are subject to change, please check back in advance of arrival. Please click here for detailed operating procedures.

Question: Will I be required to wear a mask or facial covering this summer?
Answer:
Please click here to review detailed operating procedures for summer.


Question: Will my Season Pass be refunded?
Answer:
In recognition of the abbreviated 2019-20 season and economic uncertainties caused by the Coronavirus outbreak, Aspen Snowmass is issuing all 2019-20 passholders credit to apply towards 2020-2021 purchases. You may log in to your account to view your credit amount. Credits are valid on all Aspen Snowmass summer and winter passes, lift tickets, activities, rentals, and lessons, including season pass deposits and full purchases, through April 30, 2021. Credits are not valid for on-mountain dining or hotel stays at Limelight or The Little Nell properties. Credits do not have to be used in full at the time of purchase. Credits are valid on online, over-the-phone and in-person purchases. Credits cannot be redeemed for cash. Credits for Chamber passes are being issued to the business that purchased the pass, not the individual passholder.

If you're able to give back at this time or want to donate your pass credit to our COVID-19 Community Relief Fund, the Aspen Skiing Company Family Foundation is also matching donations up to $250K through July 15 in order to support our local community.


Question: How can I help support the Aspen Snowmass and Roaring Fork Valley community during these difficult times?
Answer:
If you’re looking for an opportunity to donate to the Aspen Snowmass and Roaring Fork Valley community, Caring For Community Fund is collecting donations to support local nonprofits that need your help during the COVID-19 Pandemic. Any contributions made through July 15, 2020 will be matched by the Aspen Skiing Company Family Fund at the Aspen Community Foundation, up to $250,000, and 100% of those funds will be distributed to organizations providing access to food, internet, safe housing, rent and financial assistance.
Click here to donate.

Emergency Contact Information

Aspen Police Department
970 920 5400
506 E Main St #102, Aspen, CO 81611

Aspen Fire Department

970 925 5532
420 E Hopkins Ave, Aspen, CO 81611

Snowmass Police Department
970 923 5330
130 Kearns Rd, Snowmass Village, CO 81615

Snowmass Fire Department
970 923 2212
5275 Owl Creek Rd, Snowmass Village, CO 81615

Aspen Valley Hospital
970 925 1120
401 Castle Creek Rd, Aspen, CO 81611
Ski Patrol - Snowmass
970-923-0530

Ski Patrol - Aspen Mountain
970-920-0723

Ski Patrol - Aspen Highlands
970-544-3052

Ski Patrol - Buttermilk
970-920-0969

Mountain Rescue Aspen
970 920 5310
37925 CO-82, Aspen, CO 81611