Question: What precautions and procedures will you have in place for the season with regard to Covid safety?
Answer: We have instituted new safety protocols across every aspect of the business. We learned a great deal through our summer operations and we have been applying that to our plan for winter. We will strictly adhere to distancing protocols, face-coverings, limits in buildings and all recommended health and safety measures. All indoor public spaces will follow best practices from ASHRAE and the CDC, with a primary focus on filtration and ventilation. In addition, we have redesigned operating proceedings in ski school, lift lines, on-mountain dining and in our rental and retail stores. New technology will allow for “digital distancing” with many of the processes that formerly took place in person.

Question: What are the 2020-2021 season dates?
Answer: We’ll open Snowmass and Aspen Mountain for the season on November 26, 2020. With safety precautions in place we are planning to be open through April 18, 2021.

• Snowmass: November 26, 2020 - April 18, 2021
  
• Aspen Mountain: November 26, 2020 - April 18, 2021
  
• Aspen Highlands: December 12, 2020 - April 4, 2021
  
• Buttermilk: December 18, 2020 - April 4, 2021

Question: Will you require reservations?
Answer: We will announce more detailed opening plans as we get closer to the season. Many variables will influence our plans including current infection rates and amount of terrain and lifts open for outdoor spacing. At this point, we are not beginning the season requiring reservations and believe that we have developed a plan that will not require reservations at all if Covid metrics remain largely as they currently are. However, reservations may be required based on prevailing state and local Covid metrics as determined by health and government agencies. Should these metrics show an increased rate of community spread that initiates additional restrictions and regulations, we may implement a reservations system across all products. The system will be flexible based on changing metrics. Due to evolving health and safety issues, we cannot guarantee that passholders will have access. We will not prioritize passholders or ticketholders, we will prioritize safety.

Question: If you do require reservations, how will I know?
Answer: If we launch a reservations system, we will let everyone know through targeted emails, via our website and through social media platforms. We will do our best to give everyone as much advance notice as possible. You may join our email list below to ensure you are receiving communications in a timely manner to better prepare for your trip.

Question: Why did you decide to introduce these new passes and eliminate the old pass products?
Answer: In response to the unprecedented challenges of this season, we have updated our winter 2020-2021 product mix. Our goal is to work together to manage our capacity, safety, and keep the season going through April. This new pass structure gives pass purchasers flexibility and value while helping with capacity management and incentivizing guests to visit and ski during lower-demand periods. It allows us to honor our community and build the collaboration we need to make this season work, while at the same time enabling us to help manage business levels on the mountains and in our facilities under expected regulations and restrictions. This offering is only for this year and we will revisit our pass program next season.

Question: What are the blackout dates for the Valley products?
Answer: Blackout dates: December 26, 2020 - January 2, 2021 and February 13 - 14, 2021. Extension days may be purchased during these periods.

Question: How do the extension days work for the Valley products?
Answer: Additional days can be purchased for weekends and holiday blackout periods at a discount of at least 50% off the 1-day ticket rate. The discount amount will vary throughout the season, at times being greater than 50% off to give passholders greater value during low-demand periods and will be displayed online at www.aspensnowmass.com/valleypass.

Question: What is the definition of “resident” to purchase the Valley Weekday Pass or the Valley 7-Pack?
Answer: You must have a Colorado Driver’s License or state issued ID that has an address within the Roaring Fork River Drainage area situated in Eagle, Pitkin, Garfield or Gunnison Counties, or within the Colorado River Drainage area from and including the unincorporated No Name area to and including Rifle, and including the towns of Aspen, Basalt, Carbondale, El Jebel, Glenwood Springs, Marble, Meredith, New Castle, No Name, Redstone, Rifle, Snowmass, Snowmass Village, Woody Creek.

In order to purchase Valley products online, Roaring Fork Valley residents will need to verify eligibility by submitting a photo of their driver’s license in advance. Details to come in early October.

Question: Can I purchase more than one Valley 7-Pack?
Answer: No, only one Valley 7-Pack is permitted per person. The pass enables you to add additional days at steep discounts.

Question: Can I add more than one Valley 7-Pack to my Valley Weekday Pass?
Answer: We’re allowing Roaring Fork Valley residents to combine our Valley Weekday Pass and 7-Pack for the ultimate in flexibility and value. You can only add one 7-Pack to each Weekday Pass. The pass already allows you to add additional days at steep discounts.

Question: Why isn't there a Chamber discount for the Valley 7-Pack?
Answer: The Valley 7-Pack is already priced at a tremendous value, but we wanted to keep the Chamber program benefits to allow businesses to purchase this product as a voucher that can be upgraded, transferred and refunded.

Question: Can I still get the Premier Pass? Why has the price increased over last year?
Answer: Yes, the Premier Pass is still available and offers the same access as previous seasons. It is still the best value if you plan to ski mid-week, weekends and Holidays. We increased the price because we believe that market dynamics, personal choice and new pass options will better enable us to manage peak capacity and stay open the entire season. The pass still delivers an amazing value and if you ski 100 days it is still just $17 a day. Even at 50 days it’s less than $35 per day.

Question: Why are Premier College, Teen and Child passes not going to be sold after November 13?
Answer: In order to manage our capacity and keep the season going through April 2021 our strategy includes limiting the number of passes that offer unrestricted access so we can provide the best experience for our guests.

Question: I purchased a pass during the spring sale, are there any changes for my pass?
Answer: Spring Premier Pass updates: Reservations are a possibility if warranted, please see this season’s updated policy in FAQ. Updates to benefits: Blackout dates for friends and family lift ticket, lesson and rental vouchers, no parking pass, no F&B or lodging discounts this season. Availability may be limited for $49 lift ticket vouchers.

Spring Classic Pass updates: Reservations are a possibility if warranted, please see this season’s updated policy in FAQ. Availability may be limited for $49 lift ticket vouchers.

Question: How do I pick up my Premier Pass benefits this season?
Answer: Premier Pass benefits including friends and family vouchers will be available in the Aspen Snowmass App so passholders can bypass the ticket office. Premier passholders will receive email notification when vouchers are available in the app, including instructions on how to transfer and redeem them.

Question: Last year I had a Double Flex pass, and I can only ski on weekends because of my job, what is my best option for this season?
Answer: We understand that at first glance you might not feel there is a pass for you, however the new Valley 7-Pack should work well and offer you flexibility and value. You can add additional days throughout the season, with limited blackout dates. The price for this product is $399 if you purchase by November 13, 2020. The price for additional days will flex, but will be at least 50% off the daily window rate.

Question: Will lift tickets get first priority access?
Answer: We strongly encourage all guests to purchase lift tickets as soon as they have secured lodging and travel arrangements. Advance purchase ensures access (provided we are not subject to additional restrictions or controls due to the community being at a heightened level of covid-19 related health concerns). If we need to address skier volume, advance sales or window sales may be limited for future purchases, but those who have already secured their tickets will be given priority access. Volume may be limited at any time so to provide assurance around your stay, please secure your desired days in advance.

Question: Why did you choose teachers, grocery workers and healthcare workers to get the Gratitude 7-Pack?
Answer: We recognize there are many different people who contribute to our community. Teachers and school workers provide an essential service to families throughout the valley, providing invaluable care and compassion to students and parents. Our healthcare workers in area hospitals literally put their own health on the line every day to keep us all safe. And we can’t forget the workers at our Valley grocery stores who keep the shelves stocked and our pantries full, they deserve our thanks as well.

Question: Why did you eliminate the Classic Pass?
Answer: We will honor all Classic Passes renewed in the Spring, however we have elected not to renew or sell new Classic Passes going forward so we can better manage capacity and have greater visibility on when pass and ticket holders will be on the mountains.

Question: I’m an Ikon/Mountain Collective Passholder, what does this mean for me?
Answer: We will institute a reservation system for Ikon Passholders accessed through ikonpass.com or the Ikon Pass app. We are doing this so we have a better idea about when passholders might visit so we are better able to manage capacity on the mountain and in our facilities. Ikon Passholders can ski when their passes permit access and must use the Ikon Pass reservation system to let us know when they plan to visit. We will begin the season with no daily cap on the number of Ikon Pass reservations available. However, if we need to address volume on any given day throughout the season, there may be a limit on how many Ikon Passholders can access the mountain when necessary. Ikon Passholders can start making reservations on November 9, 2020.

Mountain Collective passholders will be are encouraged to use the online pre-arrival fulfillment functionality, or redeem their vouchers by phone to eliminate the need to visit a ticket office. If we need to implement a reservation system at any time during the season, Mountain Collective passes will be included. If you wish to purchase additional days, we recommend you do so in advance as they may not be available once in resort. Please call (855) 238-3511 to redeem your voucher or purchase extension days.

Question: What is your plan for lift tickets and when will you have more details?
Answer: We will go on sale with lift tickets late October and are finalizing a plan that meshes with our pass strategy to incentivize ticket purchasers to visit and ski during lower-demand periods through a strategic pricing structure. Advance ticket purchases ensure access to our mountains and will assist us in managing guest capacity and safety as required by State and local health authorities. Volume may be limited at any time and those who have already secured their tickets will be given priority access. It is our intention to have some inventory of lift tickets available to purchase every day of the season, but we urge you to buy in advance for the greatest peace of mind.

Question: What are other options for destination guests?
Answer: To secure your winter vacation package now, check out lodging packages through our central reservations, Stay Aspen Snowmass. Kids Ski Free and our Early Storm packages are currently available for purchase. We also recommend exploring our partner pass products: Ikon and Mountain Collective passes are now on sale.
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Question: If the season ends early will there be a refund?
Answer: If we are shut down due to Covid-19 for 10 or more days of the season, we will issue refunds, prorated for each day we are fully shut down compared to our published season dates, for all passes, except the Valley 7-Pack and Classic Pass. Our published season dates are November 26, 2020 through April 18, 2021. For example, if we are forced to shut down entirely for a total of 25% of the days during our published season dates, then all passholders would receive a 25% refund.

Refunds will not be issued in the event we implement a reservation system regardless of whether you are able to obtain a reservation for your desired days. All pass products are 100% refundable through November 20, 2020. If you are uncomfortable with our refund policy, we encourage you to refund your pass and purchase day tickets where you have 100% guarantee that unused tickets will be fully refunded. It is our intention to have some inventory of lift tickets available to purchase every day of the season, but we urge you to buy in advance for the greatest peace of mind. If we need to address skier volume, window sales may be limited and those who have already secured their tickets will be given priority access.

Completely unused lift tickets are fully refundable, and the remaining dollar value on partially-used lift tickets are eligible for in-resort credit, usable for the remainder of the current season as well as next season.

Question: I am a Roaring Fork Valley resident but I already bought and paid for my Premier or Classic Pass. Can I change to the Valley Weekday Pass or Valley 7-Pack?
Answer: Yes! Premier Passes are 100% refundable through November 20, so if you have the flexibility and would like to shift to our Valley products (alone or combined) we will be happy to do that and refund you the difference. Just call the call center at (877) 423-0913 and we will take care of you.

Question: Should I buy insurance for my pass?
Answer: 2020-2021 season passes are fully refundable through November 20, 2020. After that date, Travel Guard’s Multi-Event insurance plan can help cover your investment if you need to cancel your season pass for covered reasons prior to the beginning of the ski season or if other covered unforeseen circumstances arise during the ski season. Visit travelguard.com/multievent or call Travel Guard at 866-385-4839
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Question: How do I bypass the ticket office and minimize in-person contact this season?
Answer: Purchase your lift tickets, lessons, rentals and activities online or by phone. You may pick up your Aspen Card from one of our new contactless Pick-Up Boxes at the base of each of our mountains. Before you leave home, visit the new Aspen Snowmass Account Portal and take care of all the details that will make your trip seamless once you arrive in-resort. Sign digital waivers, update your profiles, and access confirmations all from the comfort of your home. The portal will lead you through a simple step-by-step process to cover all your bases including instructions on downloading the Aspen Snowmass App before you arrive.

Once you arrive, the updated Aspen Snowmass App will give you access to everything you need to enjoy your trip. Add additional days to your lift ticket, purchase lessons and rentals, order food at select on-mountain restaurants, sign waivers, and access in-App rewards and Passholder Benefits. You can still access all of your favorite App features including tracking skier days and bowl laps, checking snow reports, weather, parking lot status, and more.

If you would prefer, we’re always here and happy to assist you at one of our ticket office locations with social distancing measures in place this winter.

Question: How can I pick up my pass without going inside a ticket office?
Answer: You can take advantage of the following options to pick up your Aspen Card this season:

• Reload: reload an existing Aspen Card from previous seasons to save resources and $5!
• Mail - USPS: If you don’t have an existing Aspen Card to reload, you may have a new one shipped to you with at least 7 days advanced purchase. Simply upload a photo and choose “Mail = USPS” as your delivery method at checkout.
• In-Resort Pick Up:
  • Pickup Box: If you don’t have an existing Aspen Card to reload, you may pick a new one up from one of our new contactless Pickup Boxes at the base of each of our mountains. Simply upload a photo and choose "In-Resort Pick Up" as your delivery method at checkout. A QR code will be provided to you in an email and within the Aspen Snowmass App that you may scan at a pickup box to print your cards.
  • Ticket Office or Four Mountain Sports: If you would prefer, we’re always here and happy to assist you at one of our ticket office locations or Four Mountain Sports locations with social distancing measures in place this winter. Simply choose "In-Resort Pick Up" as your delivery method at checkout.

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Question: What is the uphilling policy for the 2020-2021 season?
Answer: Uphilling has become synonymous with Aspen Snowmass. We will continue to honor this important part of our Valley’s athletic culture while maintaining safety and flexibility for all. Buttermilk, Snowmass and Aspen Highlands will still provide uphilling access during operating hours. Aspen Mountain will remain status quo with no uphill access allowed during operating hours due to skier safety.

New this year, uphillers will need to remain on designated, signed routes during operating hours. Other changes will include no uphilling during Holiday blackout periods and closures on the designated routes may be possible due to capacity challenges. PLease note, dogs are only allowed on the mountain before or after operating hours. Dogs must be off the slopes between 7:45 a.m. and 4:45 p.m. Your dog must be in voice control and owners are required to pick up and remove all waste. If we all adhere to and follow limitations during Holiday blackout periods and peak times, this will help ensure that we can all keep uphilling and skiing through the entire ski season.

During operating hours, the designated uphilling routes will be treated much like a ski trail with an open or closed sign signaling if access is available at that time. We ask that all uphillers check the Aspen Snowmass App before heading out to see if their selected route is open. Climb on!


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