Question: If the season ends early will there be a refund?
If we are shut down due to Covid-19 for 10 or more days of the season, we will issue refunds, prorated for each day we are fully shut down compared to our published season dates, for all passes, except the Valley 7-Pack and Classic Pass. Our published season dates are November 26, 2020 through April 18, 2021. For example, if we are forced to shut down entirely for a total of 25% of the days during our published season dates, then all passholders would receive a 25% refund.
Refunds will not be issued in the event we implement a reservation system regardless of whether you are able to obtain a reservation for your desired days. All pass products are 100% refundable through November 20, 2020. If you are uncomfortable with our refund policy, we encourage you to refund your pass and purchase day tickets where you have 100% guarantee that unused tickets will be fully refunded. It is our intention to have some inventory of lift tickets available to purchase every day of the season, but we urge you to buy in advance for the greatest peace of mind. If we need to address skier volume, window sales may be limited and those who have already secured their tickets will be given priority access.
Completely unused lift tickets are fully refundable, and the remaining dollar value on partially-used lift tickets are eligible for in-resort credit, usable for the remainder of the current season as well as next season.Question: I am a Roaring Fork Valley resident but I already bought and paid for my Premier or Classic Pass. Can I change to the Valley Weekday Pass or Valley 7-Pack?
Yes! Premier Passes are 100% refundable through November 20, so if you have the flexibility and would like to shift to our Valley products (alone or combined) we will be happy to do that and refund you the difference. Just call the call center at (877) 423-0913 and we will take care of you.Question: Should I buy insurance for my pass?
Answer: 2020-2021 season passes are fully refundable through November 20, 2020. After that date, Travel Guard’s Multi-Event insurance plan can help cover your investment if you need to cancel your season pass for covered reasons prior to the beginning of the ski season or if other covered unforeseen circumstances arise during the ski season. Visit travelguard.com/multievent or call Travel Guard at 866-385-4839