FREQUENTLY ASKED QUESTIONS

Question: How do I load my free day?
Answer: Your Free Day has already been loaded on to your account. Just bring your Aspen Card straight to the lift and hit the slopes!

Question: What if I lost my Aspen Card?
Answer: If you lost or forgot your Aspen Card, stop by any ticket office to get a reprint for $5.

Question: Does my Free Day have blackout dates?
Answer: The Free Day is valid for use through December 31, 2018. There are no blackout dates.

Question: If I have unused lift ticket days from 12/9/17-1/1/18 are they valid as well?
Answer: No. Unused lift ticket days from your previous visits fall under our Aspen Snowmass Guarantee.

Question: What are the official rules and exclusions regarding this Free Day?
Answer: Free Day lift ticket is nontransferable and carries no value. Free Day lift ticket is valid through December 31, 2018. Offer is valid for guests who skied between December 9, 2017 and January 1, 2018, who purchased full-price in-resort or advance purchase lift tickets directly through Aspen Snowmass. Offer excludes discounted tickets from third party sellers and discounted group tickets.

Question: How do I know if I or my family members qualify for the Free Day?
Answer: If you are unsure if you qualify for this Free Day promotion please contact us by email or phone.

Email us or call (866) 572-9632 with any further questions regarding this promotion.

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