COVID19 Operating Procedures | Safety

March 4, 2021 Update – Effective immediately all ASC restaurants have increased indoor capacity under the 5 Star Variance.

All Aspen Skiing Company restaurants, both on and off the mountains have received the 5-Star Variance due to our meticulous attention to health and safety protocols. We are now able to increase our indoor capacity to 50%, though truth be told, it’s deck season here at Aspen Snowmass. We still recommend preordering meals and taking advantage of expanded outdoor seating on decks, in open air tents and in public spaces for dining. Tables are limited to two household use only and no group larger than 10 people. Use online ordering and Qless technology available on the Aspen Snowmass App to minimize wait times and have the best experience. Click here for the most up to date information.

In addition we have launched free testing for our employees through the remainder of the season to increase our ability to manage employee health and minimize potential spread in the resort.

Pitkin County will maintain the Public Health Order forbidding gatherings of more than 10 people from no more than 2 households. This impacts dining, lodging and carpooling is discouraged. Skiing with friends is fine, but please maintain social distancing throughout the day.

Pitkin County Traveller Responsibility Code

Effective Friday, March 5 Pitkin County will no longer require an affidavit or negative test prior to visiting. Instead, visitors will be asked to sign an agreement to abide by CDC guidelines when in the County, and a negative test before traveling to the area is not required, though it is still advised for all travel per the CDC. We want our community to thrive and ask guests to arrive healthy, enjoy all we have to offer, and practice the Five Commitments of Containment while here. For more information on this county policy and other Covid-19 precautions designed to keep our visitors healthy, please click here for details and updates from Pitkin County.

Operational Health Protocols
We have developed a company-wide playbook to implement new procedures and policies across all our winter operations, lifts, ski school, mountain dining, rental, retail, parking and more. Our restaurants are adapting to give you opportunities to dine safely with your group. Mobile food ordering will still be offered for contactless grab and go options on our on-mountain restaurants. In addition, Ruthie's on Aspen Mountain will be open as a warming hut with restrooms to accommodate guests. Operational changes may occur before or during your visit based on restrictions as mandated by county health agencies. Our priority is your safety and we’ll strive to keep timely updates on changes here.

Touchless Technology
To take full advantage of the touchless experience, please visit your account portal before your arrival and download the Aspen Snowmass App. This will allow you to sign waivers, use the pickup boxes at the base of each mountain for ticket redemption, order meals online and more.

Community/Guest Responsibility
While we will do everything possible to provide a safe experience, each of you has a responsibility to do the same. Both the City of Aspen and Town of Snowmass Village have mandatory face mask zones in place, that encompass most of the business and residential areas, including Gondola Plaza at the base of Aspen Mountain, the Snowmass Mall and Base Village and the transit hub/base area at Aspen Highlands. Masks are required to be worn over your nose and mouth, in lift lines and while riding lifts, while inside and in congested spaces at all mountain and base area facilities; social distancing remains part of life for now. We are at high altitude and our hospitals have limited facilities, so, please, if you are sick, at risk, or unwilling to follow guidelines around mask wearing, hygiene, and distancing, we ask that you save your visit for another time. Please follow the five commitments of containment and visit Pitkin County's website for the latest information and on Covid 19 in our area. You may also sign up for Colorado statewide exposure notifications through your mobile device. Learn more here.

With these safety precautions, we are excited to welcome you to Aspen Snowmass and we are looking forward to seeing you this winter. Whenever you’re ready to visit us, we’ll be ready to welcome you.

Reservations and Extension Days
We're currently not requiring reservations for Aspen Snowmass passholders with the exception of Ikon Passholders. Passholders can access the mountains as their pass allows and pre-purchased lift tickets allow access for the days purchased. Ikon Passholders must continue to make reservations to ski at the four mountains of Aspen Snowmass through ikonpass.com ahead of time. We will monitor lift ticket inventory and may sell out on certain days. If we are shut down, if you do not get on the mountain, or if you cancel your trip for any reason, your completely unused lift tickets will be refunded back to your original form of payment. + Learn More

In addition, Weekday, 7-Pack, Classic and Club Escape Passholders may purchase discounted extension days, during blackout periods, if you do not wish to use a day on your pass, or if you have already used the number of allotted days on your pass. Extension days must be purchased for the date they will be used, and may be purchased online, by phone or in person. Or you can sign up for direct-to-lift access at any ticket office and your credit card will automatically be charged your discounted rate when you scan through the gate. + Learn More

CONTACTLESS ONLINE BOOKING

Sanitization

Mandatory Masks

Social Distancing

Capacity Limits

COvid Safety Overview

Watch

Aspen Snowmass Operating Procedures

By location

Expand the tabs below for detailed information regarding how we have changed our operations to keep our guests, employees, and community safe.

When loading gondolas and chairlifts this winter, safety will take precedence. Lift queues will be spaced at distanced intervals with face coverings a requirement when loading and unloading. When riding a chairlift or gondola, we also ask that you keep face coverings on. Neoprene masks with holes in them are not acceptable.

Both Aspen and Snowmass have established mandatory mask zones. Masks must be worn over your nose and mouth while you are in lift lines, riding lifts, while indoors, in congested spaces, and in base-area facilities. Neoprene masks with holes in them are not acceptable. Mask wearing can be a hassle, but you can—and must—figure it out. Stop above the lift, catch your breath, then put it on over your nose and mouth, under your goggle to minimize fogging. You will hear from us and other guests if you don’t wear your mask properly.

Gondolas and chairlifts can load with families and groups that are comfortable together, within limits. You will not be required to board a gondola or a chairlift with someone you are not comfortable riding with. During peak times, we will try to accommodate your request but you may have to wait while we work through the long lines. With groups that are not family units or ‘together’ we will have at least one empty seat between all unrelated parties.

Windows will be kept open in all gondola cabins, and cabins will be sanitized at least twice a day.

In addition, we want you to know that most of our chairlifts have designated ride times of under 10 minutes, with only three chairlifts and the Silver Queen Gondola (Gent’s Ridge, Bell Mountain and the Village Express) having designed ride times over 10 minutes, but all less than 15 minutes.

This winter, we ask that guests remain outside of our Patrol Headquarters. If assistance is needed, please call or knock and a patroller will be there to assist you.

At Aspen Highlands, the Highland Bowl snowcat will not operate this winter. Just think of it as some extra social distance and get ready to earn your Bowl turns!

Aspen Mountain Powder Tours will be open for business with the sole option of buying out the snowcat for a day of cat skiing with your family or cohorts. Guides will not ride in the cat with guests and masks will be required when riding in the cat.

Public lockers and lodge spaces will be available for use, but we ask that you do not linger and utilize these spaces in an efficient manner. Our teams will work to ensure that social distancing and max numbers are regulated in our indoor spaces so please understand that if you leave items in a locker or a lodge, you may not be able to access it when the maximum number of people allowed are already using the space.
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We will operate our ticket offices with strict adherence to state and county health mandates. This means limits on the number of people allowed in indoor spaces, appropriate social distancing in the ticket offices, face coverings for guests and employees, plexiglass barriers and increased cleaning. We promise, we will be smiling behind our masks.

This year, we have also added a ticket office in Basalt in order to assist our Valley residents as well as those driving to our mountains even before you arrive to our base areas. The Basalt ticket office will be in Gold Court, near the intersection of Two Rivers Road and Midland Avenue. There will be a new digital process for Chamber vouchers and passes, and season passes will be delivered by mail.

Guests and employees will be asked to wear a face covering when inside the ticket office and when outside in designated mask zones. (Please see the Aspen Mandatory Mask Zone and the Snowmass Village Mandatory Mask Zone). Masks should cover the nose, mouth, and chin and be secured with elastic loops or ties, include multiple layers, be washable and reusable.
Guests will be guided to stand at designated space intervals as they wait for service observing at least 6 feet of social distance.

- Every other ticket station will be used to promote social distancing for guests.

- Staff will monitor traffic flow into and out of the ticket offices allowing a limited number of guests inside the office at one time.

- Ticket offices will have a separate entry and exit, when possible, to limit guest contact.

- Doors to the ticket offices will remain open as much as possible to allow fresh air flow.
Locations will have sanitizer available for guests and employees.

- Ticket counters will be retrofit with plexiglass shields (sneeze guards) to protect both guests and employees.
High touch areas will be wiped and sanitized at a minimum of every 30 minutes.

- Alcohol in spray bottles will be used to clean ticket counters and equipment on a regular basis or when leaving and/or starting at a work station.
Guests are encouraged to purchase all products and sign all waivers online.

- We will provide stylus pens for guests who did not sign waivers in advance or online, that will be disinfected after every guest use.

- iPads and self-serve kiosks will have a disposable covering for ease of regular cleaning/disinfecting.
Contactless Online Booking:

While our offices will be open to assist guests, you can complete your order and have it fulfilled entirely online to limit contact. You can also fill out necessary waivers online, enjoy contactless rental pickup, and even have your lift tickets delivered to your hotel or pick up at contactless Pick-Up Boxes if you have purchased 7 days in advance.

Steps for contactless booking:
1. Purchase Online here at least 7 days in advance
2. During checkout, select "In-Resort Pick Up" or “Delivery” as your delivery method
3. Complete waivers online here prior to arriving to avoid the ticket office.

That said, these measures cannot replace the three most important aspects of staying safe during the pandemic: wash your hands frequently, avoid touching your face and wear a mask in close quarters, lines, and public spaces.
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As of February 13, all Aspen Skiing Company restaurants will be be open at 50% capacity or 50 people, whichever is less. This will allow more people to dine inside when the weather dictates. We still recommend preordering meals and taking advantage of expanded outdoor seating on decks, in open air tents and in public spaces for dining. Tables are limited to two household use only and no group larger than 10 people. Use online ordering and Qless technology available on the Aspen Snowmass App to minimize wait times and have the best experience.

Operational changes may occur before or during your visit based on restrictions as mandated by county health agencies. Our priority is your safety and we’ll strive to keep timely updates on changes here.

+ View All Restaurants
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While keeping safety at the forefront, Four Mountain Sports will continue to offer you the many benefits it is known for, including the only rental shop with locations at the base of all four of our mountains, free ski storage, and free ski transfer to the mountain of your choice. Alongside safety, we are also here to help make your rental process as fluid as possible.

In order to maximize safety and also make your rental process as seamless as possible, this year Four Mountain Sports introduces a new “Skip A Day” rental policy. If you purchase 4-or-more days of rentals you can take a day off without having to return your equipment or pay for the day you aren’t skiing. This enables you to rent longer without having to visit a rental shop multiple times during your stay.
Outdoor tents will be erected for returns at select rental locations and a new virtual queuing system will be implemented. This will allow you to use your mobile device to scan a code to place yourself next in line for ski or snowboard rentals.
Teams will be implementing new concepts during the rental process with the goal of minimizing contact with our boot fitters and ski technicians.
This all means a smoother time getting your gear set up so that you can get to the good stuff faster. Powder turns, groomer runs, bump turns here you come.

rich-text
Drivers are wearing masks and using gloves.
Shuttles will follow regulations on number of guests and employees that can ride at any given time.
Employees and guests riding shuttles will be required to wear face coverings.
Shuttles will have sanitizer available for employees and guests.
Guests arriving by cars will follow the stated rules of the parking lot/area.
Guests and employees parking in a lot to catch a shuttle will be required to follow the rules of the shuttle as they load.
When sharing a ride or carpooling, Please be thoughtful and travel with people already within your group and/or wear masks.

rich-text
We are pleased to offer winter activities this winter with social distancing protocols in place including capacity limits, facial covering requirements, reservation requirements, and additional opportunities to complete waivers online. We will provide additional information as it becomes available. rich-text

When loading gondolas and chairlifts this winter, safety will take precedence. Lift queues will be spaced at distanced intervals with face coverings a requirement when loading and unloading. When riding a chairlift or gondola, we also ask that you keep face coverings on. Neoprene masks with holes in them are not acceptable.

Both Aspen and Snowmass have established mandatory mask zones. Masks must be worn over your nose and mouth while you are in lift lines, riding lifts, while indoors, in congested spaces, and in base-area facilities. Neoprene masks with holes in them are not acceptable. Mask wearing can be a hassle, but you can—and must—figure it out. Stop above the lift, catch your breath, then put it on over your nose and mouth, under your goggle to minimize fogging. You will hear from us and other guests if you don’t wear your mask properly.

Gondolas and chairlifts can load with families and groups that are comfortable together, within limits. You will not be required to board a gondola or a chairlift with someone you are not comfortable riding with. During peak times, we will try to accommodate your request but you may have to wait while we work through the long lines. With groups that are not family units or ‘together’ we will have at least one empty seat between all unrelated parties.

Windows will be kept open in all gondola cabins, and cabins will be sanitized at least twice a day.

In addition, we want you to know that most of our chairlifts have designated ride times of under 10 minutes, with only three chairlifts and the Silver Queen Gondola (Gent’s Ridge, Bell Mountain and the Village Express) having designed ride times over 10 minutes, but all less than 15 minutes.

This winter, we ask that guests remain outside of our Patrol Headquarters. If assistance is needed, please call or knock and a patroller will be there to assist you.

At Aspen Highlands, the Highland Bowl snowcat will not operate this winter. Just think of it as some extra social distance and get ready to earn your Bowl turns!

Aspen Mountain Powder Tours will be open for business with the sole option of buying out the snowcat for a day of cat skiing with your family or cohorts. Guides will not ride in the cat with guests and masks will be required when riding in the cat.

Public lockers and lodge spaces will be available for use, but we ask that you do not linger and utilize these spaces in an efficient manner. Our teams will work to ensure that social distancing and max numbers are regulated in our indoor spaces so please understand that if you leave items in a locker or a lodge, you may not be able to access it when the maximum number of people allowed are already using the space.
rich-text
We will operate our ticket offices with strict adherence to state and county health mandates. This means limits on the number of people allowed in indoor spaces, appropriate social distancing in the ticket offices, face coverings for guests and employees, plexiglass barriers and increased cleaning. We promise, we will be smiling behind our masks.

This year, we have also added a ticket office in Basalt in order to assist our Valley residents as well as those driving to our mountains even before you arrive to our base areas. The Basalt ticket office will be in Gold Court, near the intersection of Two Rivers Road and Midland Avenue. There will be a new digital process for Chamber vouchers and passes, and season passes will be delivered by mail.

Guests and employees will be asked to wear a face covering when inside the ticket office and when outside in designated mask zones. (Please see the Aspen Mandatory Mask Zone and the Snowmass Village Mandatory Mask Zone). Masks should cover the nose, mouth, and chin and be secured with elastic loops or ties, include multiple layers, be washable and reusable.
Guests will be guided to stand at designated space intervals as they wait for service observing at least 6 feet of social distance.

- Every other ticket station will be used to promote social distancing for guests.

- Staff will monitor traffic flow into and out of the ticket offices allowing a limited number of guests inside the office at one time.

- Ticket offices will have a separate entry and exit, when possible, to limit guest contact.

- Doors to the ticket offices will remain open as much as possible to allow fresh air flow.
Locations will have sanitizer available for guests and employees.

- Ticket counters will be retrofit with plexiglass shields (sneeze guards) to protect both guests and employees.
High touch areas will be wiped and sanitized at a minimum of every 30 minutes.

- Alcohol in spray bottles will be used to clean ticket counters and equipment on a regular basis or when leaving and/or starting at a work station.
Guests are encouraged to purchase all products and sign all waivers online.

- We will provide stylus pens for guests who did not sign waivers in advance or online, that will be disinfected after every guest use.

- iPads and self-serve kiosks will have a disposable covering for ease of regular cleaning/disinfecting.
Contactless Online Booking:

While our offices will be open to assist guests, you can complete your order and have it fulfilled entirely online to limit contact. You can also fill out necessary waivers online, enjoy contactless rental pickup, and even have your lift tickets delivered to your hotel or pick up at contactless Pick-Up Boxes if you have purchased 7 days in advance.

Steps for contactless booking:
1. Purchase Online here at least 7 days in advance
2. During checkout, select "In-Resort Pick Up" or “Delivery” as your delivery method
3. Complete waivers online here prior to arriving to avoid the ticket office.

That said, these measures cannot replace the three most important aspects of staying safe during the pandemic: wash your hands frequently, avoid touching your face and wear a mask in close quarters, lines, and public spaces.
rich-text
As of February 13, all Aspen Skiing Company restaurants will be be open at 50% capacity or 50 people, whichever is less. This will allow more people to dine inside when the weather dictates. We still recommend preordering meals and taking advantage of expanded outdoor seating on decks, in open air tents and in public spaces for dining. Tables are limited to two household use only and no group larger than 10 people. Use online ordering and Qless technology available on the Aspen Snowmass App to minimize wait times and have the best experience.

Operational changes may occur before or during your visit based on restrictions as mandated by county health agencies. Our priority is your safety and we’ll strive to keep timely updates on changes here.

+ View All Restaurants
rich-text
While keeping safety at the forefront, Four Mountain Sports will continue to offer you the many benefits it is known for, including the only rental shop with locations at the base of all four of our mountains, free ski storage, and free ski transfer to the mountain of your choice. Alongside safety, we are also here to help make your rental process as fluid as possible.

In order to maximize safety and also make your rental process as seamless as possible, this year Four Mountain Sports introduces a new “Skip A Day” rental policy. If you purchase 4-or-more days of rentals you can take a day off without having to return your equipment or pay for the day you aren’t skiing. This enables you to rent longer without having to visit a rental shop multiple times during your stay.
Outdoor tents will be erected for returns at select rental locations and a new virtual queuing system will be implemented. This will allow you to use your mobile device to scan a code to place yourself next in line for ski or snowboard rentals.
Teams will be implementing new concepts during the rental process with the goal of minimizing contact with our boot fitters and ski technicians.
This all means a smoother time getting your gear set up so that you can get to the good stuff faster. Powder turns, groomer runs, bump turns here you come.

rich-text
Drivers are wearing masks and using gloves.
Shuttles will follow regulations on number of guests and employees that can ride at any given time.
Employees and guests riding shuttles will be required to wear face coverings.
Shuttles will have sanitizer available for employees and guests.
Guests arriving by cars will follow the stated rules of the parking lot/area.
Guests and employees parking in a lot to catch a shuttle will be required to follow the rules of the shuttle as they load.
When sharing a ride or carpooling, Please be thoughtful and travel with people already within your group and/or wear masks.

rich-text
We are pleased to offer winter activities this winter with social distancing protocols in place including capacity limits, facial covering requirements, reservation requirements, and additional opportunities to complete waivers online. We will provide additional information as it becomes available. rich-text

For full details regarding Pitkin County's response to COVID-19, click here.

Have A Touchless Experience

With our new digital enhancements, you can skip the ticket office and be on the slopes faster than ever. The new step-by-step Account Portal and enhanced Aspen Snowmass App functionality allows you to enjoy a contactless experience before, during, and after your trip. Read more to plan your visit.

Learn More About Touchless Options

Guest Responsibilities

We are all living in a world full of uncertainties. Exposure to COVID-19 is an inherent risk in any location where people are present. While Aspen Skiing Company cannot guarantee you a risk-free experience, by each taking personal responsibility, respecting one another and adhering to all local, regional and state health and safety guidelines we can collectively reduce the risks to our guests, our employees and our community. Every guest shares the responsibility for a safe and healthy experience while skiing and riding on our mountains and visiting our restaurants, hotels, and retail stores. All guests are required to read and comply with the Pitkin County COVID-19 policies and procedures. To read, click here.

If you cannot follow these policies and procedures, you will be asked to leave Aspen Snowmass property.

· Wear a face covering in designated areas, including in lift lines, and when inside Aspen Snowmass buildings. Neoprene masks with holes in them are not acceptable.
· Adhere to Pitkin County social distancing regulations.
· Stay home if you are sick or at high-risk.
· Leave immediately if you begin to show signs or symptoms of illness.
· Wash and sanitize your hands frequently.
· Recreate within your ability to reduce the chance of injury.

State and local orders require that individuals who test positive for or have been exposed to COVID-19, while in Colorado, will need to extend their stay at their own expense to complete isolation or quarantine requirements.

In these times we all must make decisions that work for ourselves and consider our own risk profile. Aspen Skiing Company has implemented protocols to prioritize guest health and safety, but we cannot guarantee you will not be exposed to COVID-19 during your visit. COVID-19 is extremely contagious and can lead to severe illness and death and the risk of being exposed or becoming sick due to COVID-19 cannot be eliminated. You are voluntarily assuming all COVID-19 exposure risks by coming onto any property or using any facility or service that is under Aspen Skiing Company’s ownership, operation, or control. We look forward to having you join us at Aspen Snowmass this winter, but want to make sure that you do so fully informed and in a manner that works for you.

Cancellation Policy

All completely unused lift tickets, lessons*, and equipment rentals* are fully refundable. To request a refund, please call us at (877) 412-7823 and have your order confirmation number available.

* Some products require 48 hour notice of cancellation

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