Since mid-March, we have eagerly waited for the day that we could welcome guests back to Aspen Snowmass. We are excited to say that the day has finally arrived. We officially resume mountain operations on June 12.
However, this day will bring with it many new procedures, policies and — most importantly — an increased sense of responsibility from everyone at Aspen Snowmass to ensure the safety of our guests, our employees and our community. We have all learned a lot during the COVID-19 pandemic, and we will continue to be in constant communication with Colorado and Pitkin County health officials to continuously adapt to circumstances through the duration of this unprecedented health crisis. We are confident we can offer you many of the same extraordinary mountain experiences you've come to expect, while maintaining safety.
But we ask that everyone be on board to help us out. Below are some of the new policies and sanitation procedures we will be adopting throughout this summer at Snowmass and Aspen Mountain. Further below are some FAQs to help further explain the updated operating procedures.
And if you still need answers, we are happy to help. Please call Guests Services at 800-525-6200.
We are confident that we can offer you many of the same precious mountain experiences, while maintaining safety ... but we ask that everyone be on board to help us out.
We are grateful for our guests, for our hard-working employees, and our supportive community. Together, we can ensure that this summer will still be great.
New Policies & Sanitation Procedures
New Policies and Sanitation Procedures
- We will be frequently sanitizing gondolas and chairlifts. We are also not allowing mixed-group boarding on the gondola (in other words, you can only board the gondola with members of your group).
- We will be mandating new social distancing guidelines at ticket offices and lift lines with easy to locate floor decals for standing spots, separated by 6 feet of space.
- We will be sanitizing common areas and high-touch surfaces throughout the day, including handrails, door handles, countertops and more.
- There will be increased access to hand sanitizer for guests.
- Masks will be required at places of interaction with employees and other guests (e.g. lines, check-ins, gondola/lift loading, buses/shuttles, restaurants, indoor spaces).
- We will be restricting the group sizes of certain activities at the Lost Forest, Camp Aspen Snowmass and Snowmass Bike Park lessons.
- Furthermore, employees will be checked daily for signs of illness.
Frequently Asked Questions
Frequently Asked Questions
How can I minimize contact with others during my visit to Aspen Snowmass?For one thing, Snowmass and Aspen Mountain offer a lot of room to practice social distancing: trails, forests and open meadows are all great places to minimize contact with other guests.
Secondly, crowds are significantly less in summer than in winter, so gondola lines and lift lines are naturally diminished. Nonetheless, we have taken extra steps to ensure physical distance at these areas by setting up six-foot spacing at the Elk Camp and Silver Queen Gondolas as well as the Elk Camp Lift. The same has been done at the ticket counter, where extra barriers have been erected to reduce contact while you talk with our staff.
Which brings us to acquiring your passes and completing waivers. While our offices will be open to assist guests, you can complete your order and have it fulfilled entirely online. You can also fill out necessary waivers online, enjoy contactless rental bike pickup, and even have your tickets delivered to your hotel if you have purchased 72 hours in advance.
Steps for contactless booking:
1. Purchase Online here at least 72 hours in advance
2. During checkout, select “Deliver To Lodge” as your delivery option to have your lift tickets delivered to your hotel or lodging.
3. Complete waivers online here prior to arriving to avoid the ticket office.
4. Pick up your lift tickets when you check in to your lodging, then bring those with you at all times throughout your visit.
That said, these measures cannot replace the three most important aspects of staying safe during the pandemic: wash your hands frequently, avoid touching your face and wear a mask in close quarters, lines, and public spaces.
Do I have to wear a mask and if so, in what areas and in what circumstances?
We kindly ask all guests to practice social distancing from all other groups on the mountain and the base of the resort. We also ask all guests to wear masks while standing in lines at the ticket window, at gondolas and lifts, and at the Lost Forest and Breathtaker Alpine Coaster. Lastly, masks need to be worn in public indoor spaces such as restaurants, lobbies and bathrooms.
Guests who do not comply with these policies will be asked to leave the resort for the safety of other guests and our employees. To read to full Aspen Snowmass Guest Responsibility Statement and operating procedures, click here
What is your cancellation policy?
All completely unused summer lift tickets, activities reservations, and equipment rentals are fully refundable. To request a refund, please call us at 877-412-7823
and have your order confirmation number available.
Will the RFTA buses be available for public transportation between mountains and communities this summer?
RFTA buses are operating, but have new policies to follow for riders, as well as adjusted schedules. Since their service is subject to change, please visit the RFTA website
for the latest information.
Will Maroon Bells open to the public this summer? Will the sightseeing package include a reservation for Maroon Bells?
Operations to Maroon Bells this summer have been altered for safety because of the coronavirus pandemic. Because of these changes, Aspen Snowmass is no longer offering bus transportation to the Maroon Bells as part of our sightseeing package.
The good news, however, is that you can still visit this iconic destination. Before July 1, you can drive to the parking lot at Maroon Lake, and after July 1, you’ll need to reserve a space on the RFTA bus shuttle. Learn more
Will any activities have increased limits or limited capacity?
Yes. To help reduce the risk of transmission, we have reduced the capacity of the Lost Forest’s
Treeline Trial Challenge Course and Rugged Ascent Climbing Wall. Furthermore, the Canopy Run Zipline Tour will not be operational this summer. The Breaktaker Alpine Coaster will run as usual, however we ask that guests wear masks in line and space their groups apart by six feet. The Climbing Wall at the Limelight Hotel Snowmass
will be closed for summer.
Questions about COronavirus in Colorado?Call the Pitkin County Community Coronavirus Hotline at 970-429-6186 or the state of Colorado COVID Helpline at 1-877-462-2911. You can also email State health officials at COHELP@RMPDC.org.
Have COVID-19-related Concerns?People who are symptomatic AND have traveled to affected areas or have been in contact with a known patient can call the CDPHE general epidemiology hotline 303-692-2700 This line is staffed seven days a week at from 8am–5pm.