HOW DO I CONNECT MY ACCOUNT?

In order to view your Skier Days and save your Stats, you will need to login or connect your account to your lift ticket. If you have purchased online with us in the past, you can use the same username and password to login to the App. If you do not have a login, you will need to Connect Your Account.

In order to Connect Your Account you'll need to have your Aspen ID (located on the back of your Aspen Card, which is your lift ticket / pass), email address and last name. With this information, we'll be able to identify your profile in our database and activate your Aspen Snowmass app account. To do this, follow these steps:

1. When you open the app for the first time, tap ‘Start’ on the Welcome Screen
2. Then tap ‘Connect Account’
3. Enter your Last Name
4. Enter your Email Address – this should be the email account where you receive Aspen Snowmass emails
5. Tap ‘Next’
6. Enter your Aspen ID, which is located on the back of your Aspen Card (your lift ticket)*
7. Tap ‘Next’
8. On this step, you may be asked to Create a Password, or you might be prompted to Reset Your Password
a. If you are prompted to Create a Password, follow the guidelines provided on the page
b. If you are asked to Reset Your Password, you will receive an email with a temporary password – copy the entire password and paste it into the app before creating your own.
9. Finally, you will be asked to log in after you have created or reset your password. Use the email address that you entered in Step 4, and the password you just created here.
10. Enjoy using the app!


*If you don't have your Aspen Card yet, or if you have misplaced it, you may call our Mountain Call Center team at 1-855-509-8642 to retrieve it. You may also elect to “Continue as Guest” – this option allows you to access areas of the app that don't have personalized tracking features— you'll still be able to check weather and mountain conditions, events and activities, and information regarding our lift tickets, lessons and rentals.

HOW DO I LOG IN?

If you do not know your login information, please refer to the ‘How Do I Connect My Account?’ section above. If you already know your login details (hint: it is the same username and password you use to purchase online), follow these steps.

1. When you open the app for the first time, tap ‘Start’ on the Welcome Screen
2. Then tap ‘Login’
3. Enter your username and password – these are the same as what you use to purchase online with us


Once you have logged in, you will remain logged in until you log out. If you are having trouble, please give our Mountain Call Center team a call at 1-855-509-8642.

Please note that your login information in the Aspen Snowmass App is the same as your login information to our online stores.

WHAT DOES IT MEAN TO ‘CONTINUE AS GUEST’?

This option allows you to access the app without connecting your profile. You will not be able to track your Stats or Skier Days, or use the Loyalty Program on the App, if you are in Guest Mode. However, you will still be able to see Mountain Conditions, Mountain Cams, Grooming Reports, Lift Status, Trail Maps, Event & Activity information, as well as details on our Lift Tickets, Lessons and Rentals!

This option is also required for guests under the age of 13. Please check out our Privacy Policy, or take a look at our Safety and Standards tab for more information regarding data collection as it pertains to minors.

HOW DO I LOG OUT OF THE ASPEN SNOWMASS APP?

To log out of the Aspen Snowmass App, follow these steps:

1. Tap on the four horizontal bars in the upper right-hand corner of any screen
2. Tap on Settings
3. Tap the Log Out button


Once you log out, your personal data will be deactivated, but you'll be able to access all other public-facing features in Guest Mode. You can log back in within that same location. Or, if you've closed out the app, you'll be prompted to login at the welcome screen.